Customer Service Representative

Overview

America's Choice Insurance Partners is the trusted advisors to the individuals and families throughout 33 states that have a passion for the recreation and outdoor lifestyle.

Our Service Team is growing and we are adding a Binding Specialist to the team. The Binding Specialist reviews and processes insurance policies while providing support to the client service team. This role requires a strong attention to detail while auditing new policies, strong communication skills, and the ability to collaborate effectively with both clients and team members.

PERKS

• Benefits including medical, dental, vision, paid vacations and 401k options. 
• State-of-the-art technology
• Industry leading training program & one-on-one mentor
• State licensing reimbursement 

Compensation- $25/hr.

Responsibilities

WHAT WE’RE LOOKING FOR:

• Prior experience in an administrative, data entry or customer support role such as managing client accounts, supporting insurance operations, or working in a customer service environment is preferred.
• Ability to review insurance submissions for accuracy, completeness, and compliance prior to issuance
• Strong communication skills with the ability to identify and escalate issues or discrepancies in a timely manner
• Understanding of binding insurance policies in accordance with agency standards and state regulations
• Ability to support and maintain an efficient new business workflow from sale through policy issuance
• Strong attention to detail with the ability to maintain accurate records and documentation
• Willingness to support the account management team with service requests for existing policyholders
• Flexibility to assist with general account management tasks as needed

Qualifications

WHO YOU ARE:

• Minimum 2 years of customer service or related experience
• Strong attention to detail and organizational skills
• Ability to manage multiple tasks in a high-volume environment
• Clear, professional written and verbal communication skills
• Proficiency navigating multiple computer systems and software platforms
• Prior experience in insurance, account management, or a related field is a plus, but not required
• Property & Casualty license preferred; willingness to obtain licensure required

WHO IS AMERICA’S CHOICE INSURANCE PARTNERS?

America's Choice Insurance Partners is an agency that stands apart from the crowd. We serve an exclusive client base through a strategic partnership with the nation’s largest family owned, recreational vehicle retailer. We are the trusted advisors to the individuals and families that have a passion for the recreation and outdoor lifestyle. We offer insurance products from more than a dozen of the nation’s highest rated insurance carriers, and write business in over twenty states throughout the country.

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