- Salary
- $88k – $145k
- Location
- Chicago, IL
- Workplace
- Onsite
- Type
- Full-time
- Department
- Trade Support
- Source
- Lever
Description
What You’ll Do:
As a Trade Support Engineer, you'll sit on the front line of our trading operations, working shoulder-to-shoulder with traders, developers, and quantitative researchers to keep the production trading environment healthy, stable, and fast. This is a hands-on, high-impact role: when the markets are open, you are our first line of defense.
Day to day, you will:
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Monitor the production trading environment and respond to alerts in real time.
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Triage, resolve, or escalate technical incidents under time pressure (Level 1/Level 2).
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Deploy and configure proprietary and third-party trading applications.
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Investigate trade and position breaks, and support back-office operations such as trade capture and reconciliation.
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Assist with risk and compliance reporting.
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Occasional handling of datacenter and trading desk hardware.
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Write scripts to automate repetitive workflows and accelerate your own troubleshooting.
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Collaborate closely with traders, clearing firms, exchanges, and vendor partners to meet business objectives.
Because this role covers the trading day end to end, it includes early market-open coverage and participation in an on-call / weekend rotation.