- Location
- Mexico City
- Type
- Full-time
- Department
- Operations
- Seniority
- Manager
- Closing date
- Jun 30, 2026
- Source
- CareersPage
Description
Operations Manager
Position Type: Full-Time
Location: Remote
Apply here: https://operationsarmy.com/application
Overview
We are looking for a highly experienced Operations Manager who brings a strong background in client operations and service delivery. This is a senior-level role suited for someone who goes beyond traditional operations management—someone who can lead managers, build scalable systems, and drive operational excellence in a fast-paced, growing environment.
Key Responsibilities
- Lead and oversee client operations and service delivery across multiple accounts
- Manage and mentor team leads/managers, ensuring strong performance and accountability
- Build, refine, and enforce scalable systems, processes, and workflows
- Identify operational gaps early and implement proactive solutions
- Drive continuous process improvement and efficiency across teams
- Maintain high standards of client satisfaction and internal alignment
- Act as a key point of contact for both clients and internal stakeholders
- Step into day-to-day operations oversight as needed, especially during scaling phases
- Bring structure and clarity in a fast-moving, startup-like environment
Qualifications
- Proven experience in a senior operations or service delivery leadership role
- Experience managing managers or team leads
- Strong systems and process-oriented mindset
- Demonstrated ability to create structure, accountability, and operational clarity
- Proactive in identifying inefficiencies and improving workflows
- Comfortable working in high-pressure or fast-changing environments
- Excellent communication skills, both client-facing and internal
- Background in BPO, SaaS operations, implementation operations, or customer operations
What We're Looking For
- A calm, solutions-oriented leader who thrives in ambiguity and growth
- Someone who can balance strategic thinking with hands-on execution
- A leader who can scale operations effectively while maintaining quality and consistency
Apply here: https://operationsarmy.com/application
