- Location
- Sofia, Bulgaria
- Type
- Full-time
- Department
- Engineering
- Source
- Workday
Description
Founded in Switzerland in 1968, Zühlke is owned by its partners and located across Europe and Asia. We are a global transformation partner, with engineering and innovation in our DNA. We're trusted to help clients envision and build their businesses for the future – to run smarter today while adapting for tomorrow’s markets, customers, and communities. Our multidisciplinary teams specialise in tech strategy and business innovation, digital solutions and applications, and device and systems engineering. We excel in complex, regulated spaces including health and finance, connecting strategy, tech implementation, and operational services to help clients become more effective, resilient businesses.
If you share our values and want to do the best work, for the right reasons, we can offer you the chance to do it on a global scale and play a real role in shaping our exciting journey.
About the role
Zühlke Managed Services runs business-critical applications for clients in Switzerland, Germany, the UK and APAC. You will join our operations team and take technical ownership of the platforms behind two live programmes for one of the world's leading insurance groups.
What you'll do
- Operate and keep platforms reliable in production: monitoring, incident response, problem management and root-cause analysis
- Own CI/CD pipelines and Infrastructure as Code for both platforms, including releases, environment management and rollbacks
- Run changes through a controlled, ITIL / ISO 20000-aligned change process in a regulated insurance environment
- Maintain security baselines: secrets, certificates, access policies, vulnerability patching
- Build and tune observability (dashboards, alerting, log analysis) so problems show up before the client sees them
- Work directly with the client's engineering and security teams and with our Swiss-based Service Managers
- Take part in on-call rotation
- Use and extend AI-assisted operations tooling: automated triage, log analysis, runbook automation
What you bring
- 4+ years in DevOps / SRE / platform operations, with at least 2 running production systems under SLA
- Strong hands-on experience with [Azure / AWS], containers and Kubernetes
- Infrastructure as Code with [Terraform / Bicep]; CI/CD with [Azure DevOps / GitLab / GitHub Actions]
- Solid grasp of IAM concepts (OAuth2, OIDC, SAML, directory services); hands-on experience with [Entra ID / Keycloak / ForgeRock / Ping / SailPoint] is a strong plus
- Observability tooling ([Grafana / Prometheus / ELK / Dynatrace / Azure Monitor])
- Scripting in Bash, PowerShell or Python
- Fluent English, written and spoken. [German is a plus]
- A calm, structured approach to incident handling and change control in regulated environments
Nice to have
- ServiceNow or Jira Service Management
- Practical use of AI tools in day-to-day engineering
- Financial services or insurance experience
If you feel you don't meet all the requirements, we are still happy to get to know you, learn more about your ambitions and ideas and look forward to receiving your application!
We welcome people from all backgrounds, regardless of their gender, personality, national origin, race, religion, colour, sexual orientation, gender identity, age, marital status, disability or veteran status.