Commercial Roofing General Manager

Description

Commercial Roofing General Manager

Rackley Roofing Company, Inc. | Knoxville, TN | Full-Time

Description

Lead a Market. Build a Team. Drive the Business.

Rackley Roofing is seeking an experienced Commercial Roofing General Manager to lead and expand our East Tennessee operations in Knoxville.

We are looking for a proven leader who understands the commercial roofing industry and can take ownership of business performance, develop talented employees, strengthen customer relationships, and deliver profitable growth.

Our six core values—Accountable, Hungry, Humble, Customer-Focused, Innovative, and Smart—guide our decisions, relationships, and commitment to excellence.

Job Summary

The Commercial Roofing General Manager is responsible for the overall leadership, operational performance, financial results, and strategic growth of the Knoxville market.

This position oversees commercial roofing production, service operations, business development, customer relationships, and employee performance. The General Manager works closely with senior

leadership to establish business objectives, improve operational efficiency, and achieve revenue and profitability goals.

Key Responsibilities

Strategic Leadership & Business Growth

• Develop and execute business strategies that increase revenue, profitability, and market share.
• Identify opportunities to expand Rackley Roofing's presence throughout East Tennessee.
• Establish annual and long-term business objectives aligned with company goals.
• Evaluate market conditions, customer needs, and competitive opportunities.
• Partner with executive leadership on business planning and growth initiatives.

Operations Management

• Direct daily commercial roofing operations across production, service, and supporting departments.
• Ensure projects are completed safely, efficiently, on schedule, and within budget.
• Establish operational expectations for quality, productivity, and customer satisfaction.
• Oversee labor, materials, equipment, and other operational resources.
• Identify operational challenges and implement solutions that improve efficiency.
• Ensure compliance with company policies, procedures, and industry standards.

Financial Management & Profitability

• Take ownership of the financial performance of the Knoxville operation.
• Manage operating budgets, expenses, and profitability objectives.
• Review financial statements, job-cost reports, and operational performance metrics.
• Monitor labor costs, material expenses, project margins, and overall financial results.
• Identify financial performance gaps and implement corrective action plans.
• Provide leadership with financial updates, forecasts, and business performance recommendations.

Team Leadership & Employee Development

• Lead, coach, mentor, and develop managers, supervisors, and field personnel.
• Establish clear performance expectations and hold employees accountable for results.
• Conduct performance evaluations and address employee development opportunities.
• Partner with Human Resources on recruiting, staffing, training, and retention.
• Develop future leaders and support internal advancement opportunities.
• Promote teamwork, effective communication, accountability, and continuous improvement.

Business Development & Customer Relationships

• Build and maintain relationships with commercial property owners, facility managers, general contractors, and industry partners.
• Identify and pursue new business opportunities.
• Support sales efforts, contract negotiations, and customer account development.
• Maintain strong relationships with existing customers and resolve escalated concerns.
• Collaborate with sales and estimating teams to support profitable project opportunities.
• Represent Rackley Roofing professionally at customer meetings and industry events.

Safety, Quality & Compliance

• Promote a safety-first culture throughout the operation.
• Ensure compliance with OSHA regulations and Rackley Roofing safety standards.
• Support quality-control processes and ensure work meets company and customer expectations.
• Address safety concerns, operational deficiencies, and performance issues promptly.
• Maintain accountability for safe and professional job-site operations.

Executive Reporting & Communication

• Meet regularly with senior leadership to review operational and financial performance.
• Provide updates on revenue, profitability, production, staffing, and customer relationships.
• Identify risks and recommend strategies for improvement.
• Communicate company objectives and expectations throughout the organization.
• Ensure operational decisions align with Rackley Roofing's mission and core values.

Measurement of Performance

Success in this position will be evaluated through:

• Achievement of established revenue and profitability targets.
• Overall financial performance and effective P&L management.
• Production efficiency, project quality, and on-time completion.
• Safety performance and compliance with company standards.
• Customer satisfaction, retention, and business development.
• Employee performance, accountability, and leadership development.
• Effective management of labor, equipment, materials, and operating expenses.
• Continued growth of the Knoxville and East Tennessee market.

Requirements

Requirements

Education & Experience

• Minimum of five years of commercial roofing industry experience in a management or leadership capacity.
• Strong knowledge of commercial roofing systems, materials, installation methods, and repair techniques.
• Demonstrated experience overseeing roofing operations, production, personnel, and customer relationships.
• Experience managing budgets, financial performance, and operational resources.
• Bachelor's degree in Construction Management, Engineering, Business Administration, or a related field preferred but not required.

Knowledge, Skills & Abilities

• Proven leadership and team development skills.
• Strong understanding of commercial roofing operations and business management.
• Experience with budgeting, forecasting, job costing, and profitability analysis.
• Excellent verbal and written communication skills.
• Strong decision-making and problem-solving abilities.
• Ability to manage competing priorities and meet deadlines.
• Strong customer relationship management and negotiation skills.
• Proficiency in Microsoft Office, including Excel, Outlook, Word, and PowerPoint.
• High level of integrity, accountability, initiative, and professionalism.
• Ability to adapt to changing business conditions while maintaining operational excellence.

Leadership Expectations

The ideal candidate is a results-driven leader who:

• Takes ownership of business performance and challenges.
• Understands the importance of developing employees and building strong teams.
• Balances customer expectations with operational and financial objectives.
• Makes sound decisions using financial and operational information.
• Holds themselves and others accountable.
• Builds meaningful relationships with employees, customers, and business partners.
• Demonstrates Rackley Roofing's six core values through daily leadership and decision-making.

Work Environment

• Primarily office-based with regular visits to commercial roofing job sites.
• May require travel throughout Knoxville and the surrounding East Tennessee market.
• Must be comfortable working in construction environments and varying weather conditions.
• Must comply with all company safety policies and applicable job-site requirements.
• Flexibility in scheduling may be required to meet operational and business needs.

Benefits

Rackley Roofing offers benefits that may include medical, dental, vision, life insurance, 401(k), paid holidays, and paid time off, subject to plan eligibility and company policies.

Join the Rackley Roofing Team

This is an opportunity to lead an established commercial roofing operation while directly influencing its future growth.

If you are an experienced commercial roofing leader who is passionate about developing people, building customer relationships, improving business performance, and driving results, we encourage you to apply.

Rackley Roofing Company, Inc. – Official Roofing Contractor of the UT VOLS.