Exec IT Site Engineer

At Arriva, we're connecting communities across the UK and Europe through safe, reliable and sustainable transport. Operating in 11 countries and delivering more than 1.5 billion passenger journeys each year, we're on an exciting journey as we continue to evolve our business and invest in our future.

As part of this, we're looking for an Executive IT Site Engineer to join our Digital & Technology team and become a part of the dedicated onsite IT presence at Lacon House, Holborn.

The Opportunity

Technology plays a vital role in keeping our business connected and operating effectively. As our Executive IT Site Engineer, you'll be the face of IT support within our London Head Office, providing a high-quality, responsive service to colleagues across the business, including senior stakeholders and visitors.

You'll deliver hands-on technical support across workplace technology, end-user devices and collaboration tools, ensuring users receive an exceptional service and a seamless technology experience. Working closely with teams across Digital & Technology, you'll take ownership of incidents and service requests, coordinate resolutions and help drive continual service improvement.

This is an excellent opportunity for someone who enjoys combining strong technical expertise with outstanding customer service and stakeholder engagement.

What You'll Be Doing

• Providing dedicated onsite IT support for colleagues, contractors and visitors based at Lacon House
• Acting as the primary IT presence within the building, delivering a professional and customer-focused service
• Delivering 2nd and 3rd line support across hardware, software, networking and workplace technologies
• Providing white-glove support to senior stakeholders and executive leadership teams where required
• Supporting meeting rooms, video conferencing systems, digital displays and collaboration technologies
• Managing incidents and service requests through our IT Service Management platform (Ivanti)
• Troubleshooting and resolving issues relating to laptops, monitors, docking stations, printers, mobile devices and meeting room equipment
• Supporting Microsoft 365 applications and Windows 11 devices
• Administering user accounts and access requests within Active Directory and Entra ID
• Configuring, deploying and maintaining laptops, mobile devices and peripherals using Intune
• Coordinating with specialist technology teams to resolve escalated issues
• Maintaining accurate IT asset records and onsite stock levels
• Creating and maintaining technical documentation and knowledge articles
• Supporting project activity affecting the Lacon House site
• Identifying opportunities to improve services and reduce recurring issues through proactive problem management

What We're Looking For

We're keen to hear from candidates who are passionate about delivering exceptional IT support and thrive in a customer-facing environment.

You'll ideally bring:

• Previous IT support experience within a corporate office environment
• Strong troubleshooting and problem-solving skills
• Experience supporting Windows 11 devices
• Experience supporting Microsoft 365 applications and services
• Active Directory and Entra ID administration experience
• Experience deploying and supporting laptops and mobile devices using Intune
• Experience supporting meeting room and collaboration technologies
• Experience working with an IT Service Management (ITSM) platform
• Excellent verbal and written communication skills
• The ability to manage multiple priorities and work effectively under pressure
• A proactive, professional and customer-focused approach

Desirable experience includes:

• Basic networking knowledge
• ITIL Foundation certification

Why Join Arriva?

This is a highly visible role where you'll become a trusted technology partner to colleagues across our London office. You'll have the opportunity to make a genuine impact on the day-to-day technology experience of our users while working with a broad range of systems, technologies and stakeholders across the business.

If you're passionate about technology, enjoy solving problems and take pride in delivering exceptional customer service, we'd love to hear from you.