- Location
- Enschede, Netherlands
- Type
- Full-time
- Department
- Customer Service
- Seniority
- Manager
Description
Company: OneThird
About the job
We are seeking a Customer Success Manager for our QC scanner business line. You will work closely with customers to integrate our technology into their workflows, create measurable value, and foster strong relationships to support growth and waste reduction. For this role, you need to be fluent in both English and Spanish.
Requirements
- Bachelor’s degree in Business, Agricultural Science, or related fields.
- 3–5 years in Customer Success, Account Management, or similar roles, ideally in fresh produce, agriculture, or technology sectors.
- Strong understanding of supply chain and quality control systems, with a customer-first mindset.
- Experience with CRM tools (e.g., HubSpot) and the ability to translate data into actionable insights.
- Excellent communication, problem-solving, and multitasking skills.
The candidate
- Customer Onboarding: Guide customers in implementing OneThird’s technology, aligning with their workflows and goals.
- Process Optimization: Identify inefficiencies and deliver insights to optimize quality control, supply chain, and inventory management.
- Value Realization: Track key metrics (e.g., waste reduction, ROI) and ensure customers achieve measurable results.
- Customer Relationship Management: Build trusted partnerships, act as the customer’s advocate within the company, and drive long-term collaboration.
- Training & Support: Develop and deliver tailored training to ensure effective technology use, supported by educational materials.
- Cross-Team Collaboration: Partner with sales, product, and engineering teams to ensure a seamless customer experience.
What we offer
- Competitive salary, holiday allowance, and pension plan.
- Employee stock plan and 25 vacation days (based on FT contract).
- Flexible work policy with opportunities for personal and professional growth.
- A dynamic, fast-paced work environment where you can make a real impact.
Experience level: Senior
How to apply: send your CV and motivation to [email protected]
Skills
HubSpotInventory Management