Fashion Consultant / Senior Fashion consulant

Job Summary

Key Responsibilities

Sales & Customer Experience

• Greet and engage customers in a professional and friendly manner.
• Understand customer requirements and recommend suitable products and styling options.
• Deliver personalized fashion consultations to enhance the shopping experience.
• Achieve individual sales targets and contribute to overall store revenue.
• Promote ongoing offers, loyalty programs, and new collections to customers.
• Build and maintain long-term customer relationships to encourage repeat business.

Product Knowledge

• Stay updated on the latest fashion trends, collections, fabrics, fits, and styling techniques.
• Demonstrate strong product knowledge to confidently assist customers.
• Provide accurate information regarding product features, pricing, care instructions, and availability.

Store Operations

• Maintain cleanliness, organization, and visual appeal of the store.
• Ensure merchandise is properly displayed, replenished, and tagged.
• Assist with stock receiving, replenishment, stock counts, and inventory management.
• Support billing, cash handling, and POS operations as required.
• Follow company SOPs related to store operations and customer service.

Visual Merchandising

• Maintain displays in line with company visual merchandising guidelines.
• Ensure products are presented attractively to maximize sales opportunities.
• Identify and communicate merchandising improvements to the Store Manager.

Team Collaboration

• Work collaboratively with store team members to achieve business objectives.
• Support new team members through guidance and knowledge sharing (Senior Fashion Consultant).
• Participate in store meetings, training sessions, and performance reviews.

Compliance

• Adhere to company policies, grooming standards, and code of conduct.
• Ensure compliance with health, safety, and loss prevention guidelines.
• Maintain confidentiality of company and customer information.

Key Skills & Competencies

• Strong communication and interpersonal skills.
• Customer-centric approach with excellent selling skills.
• Passion for fashion and styling.
• Ability to build customer relationships.
• Teamwork and collaboration.
• Problem-solving and conflict resolution.
• Basic computer and POS knowledge.
• Time management and multitasking abilities.

Educational Qualification

• Bachelor's degree or equivalent preferred.
• Higher Secondary (12th Pass) may be considered based on relevant retail experience.

• 0–2 years of experience in retail sales, preferably in fashion, apparel, or lifestyle retail.

• 2–5 years of experience in fashion/apparel retail with proven sales performance and the ability to guide junior team members.