Sr. Specialist - HRO - Payroll & Benefits 4D

Sr. Specialist - HRO - Payroll & Benefits

Ready to turn bold ideas into real-world impact?
 At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
 
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. 
 
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
 Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Payroll Operations & Oversight

• Oversee end-to-end preparation, processing, distribution, reconciliation, and reporting of payroll for all client employees across weekly, fortnightly, and monthly cycles in Australia and New Zealand.

• Ensure accuracy and timeliness of wage calculations, payments, and deductions; validate payroll inputs – timesheets, benefits, deductions, and bonuses – and monitor adherence to company policy.

• Manage end-to-end termination processing – final pay, Employment Termination Payments (ETPs), redundancy, leave encashments, and statutory reporting – and administer leave entitlements accurately (annual, personal, long service, parental, termination-related).

• Address and resolve complex payroll issues and escalations, drawing on deep knowledge of AU and NZ regional nuances, regulatory tasks, and country-wise deliverables.

Compliance, Governance & Audit

• Ensure end-to-end compliance with Australian payroll legislation – Fair Work Act, National Employment Standards, Modern Awards, Enterprise Agreements, and applicable federal and state regulations – alongside New Zealand requirements.

• Interpret and apply Modern Awards and Enterprise Agreements accurately: classifications, overtime, penalty rates, allowances, shift loadings, public-holiday payments, and leave entitlements.

• Manage PAYG withholding, Single Touch Payroll (STP) reporting and annual finalisation, Superannuation Guarantee and SuperStream compliance, and payroll tax across states and territories – registrations, reconciliations, lodgments, and statutory reporting.

• Monitor and implement legislative and regulatory change (Fair Work, ATO, Superannuation, Wage Theft, Payroll Tax, state obligations), and validate employee and contractor classifications to mitigate misclassification risk.

• Maintain payroll governance, internal controls, and audit processes; keep records, employee data, and payslips to legislative standards and audit-ready; and coordinate with client auditors and regulatory bodies during audits.

Leadership & Team Oversight

• Lead and mentor a multi-tier payroll organisation – managers, payroll analysts, and specialists – building a culture of accountability, service excellence, and continuous improvement.

• Set SLAs, KPIs, and quality benchmarks, allocate resources to meet deadlines and service levels, and coach the team on performance.

• Manage cyclical performance reporting, internal and external, with continuous-improvement plans, and give new team members a strong onboarding experience.

• Liaise with Quality Coaches on quality-assurance monitoring for consistent feedback, and support the team on their goals and capability.

Systems, Process & Data Integrity

• Manage payroll systems and software, ensuring data integrity and security across all systems and processes.

• Drive automation, streamlining, and process enhancement to improve efficiency, and collaborate with client IT and HRIS teams on system upgrades and integrations.

Stakeholder Collaboration

• Partner with HR on compensation, benefits, and employee-relations matters, and communicate pay policies and procedures clearly.

• Work with Finance to reconcile payroll accounts and support budgeting and forecasting, and provide payroll insights and reports to senior leadership.

• Collaborate with other Service Leads on day-to-day requirements and future improvements or projects.

Strategic Initiatives

• Develop payroll policies and procedures aligned with organisational goals, and lead projects across payroll transformation, mergers and acquisitions, or expansion.

• Keep employees satisfied through transparent, responsive payroll operations.

• Performance Management

  • Launch and track annual performance review cycles and leadership communications.
  • Manage executive status reporting, Smartsheet access, and assessment guide updates.
  • Maintain performance frameworks and competency models to support talent growth.

• Compensation & Benefits

  • Continuously evaluate salary structure: benchmarking, address compression/legacy ranges, remove unnecessary ranges and improve governance/templates.
  • Maintain and update salary governance documentation in alignment with Payroll; identify pain points and implement efficiencies
  • Coordinate vendor, procurement, and works council interactions; inform payroll and mobility teams.

• Governance, Data & Compliance

  • Ensure adherence to SLAs, internal controls, and SOPs; maintain audit-ready documentation.
  • Conduct regular data audits, resolve discrepancies, and act as control point for escalations.
  • Ensure GDPR-compliant data processing and support audit remediation.

• Process Improvement

  • Oversee process documentation, template management, ad‑hoc process changes and removal of inefficient templates; ensure smooth month‑end and contractual operations.
  • Identify automation opportunities and drive initiatives to reduce manual errors.

Qualifications

Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics

Certifications

Certified Payroll Professional (CPP) - Chartered Institute of Payroll Professionals (CIPP)Chartered Institute of Payroll Professionals (CIPP), Certified Public Accountant (CPA) - Perfekt SzolnokPerfekt Szolnok

Required Skills

Data Visualization, Human Resources Operations, Lean Six Sigma (LSS), Stakeholder Management, Total Rewards Strategies

Language

English

Language Proficiency -

Advanced - C1

Additional Job Location -

Job Type

Regular

Master Skill List -

HRO - Payroll & Benefits

Remote Type -

Office

Work Shift -

Variable (India)

Why join Genpact?
•    Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
•    Make an impact – Help global enterprises solve business challenges that matter 
•    Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
 
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.  
Let’s build tomorrow together. 
 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.