Customer Journey Expert - Operational Readiness

Business Analyst – COO Risk ESG Tribe

Shape the Future of Data-Driven Banking

Are you passionate about transforming complex data into meaningful insights? Do you thrive in an environment where data quality, innovation, and regulatory excellence drive business decisions?

At ING, we believe that high-quality data is the foundation of smarter decision-making, stronger risk management, and better customer outcomes. As a Business Analyst within our COO Risk ESG Tribe, you will play a key role in enabling ING's transition toward a data-driven future by delivering trusted, harmonized, and actionable data solutions.

Join a global team of data professionals and help build the next generation of Finance and Risk data capabilities.

What You'll Do

As a Business Analyst, you will be responsible for managing and translating business data requirements into scalable data solutions that support regulatory reporting, risk management, and business decision-making.

Your responsibilities will include:

• Gathering, analyzing, and documenting detailed business and data requirements.
• Supporting data onboarding, data management, and data quality initiatives across the organization.
• Performing data mapping, validation, and reconciliation activities using SQL.
• Developing and maintaining data definitions, business terms, and data models.
• Creating functional and technical mappings from source to target systems.
• Participating in User Acceptance Testing (UAT), regression testing, and defect resolution.
• Interpreting regulatory requirements and translating them into business and data requirements.
• Building reports and configuring business rules to support stakeholder needs.
• Collaborating with cross-functional teams in an Agile environment to deliver data products and services.
• Communicating progress, dependencies, risks, and solutions to stakeholders.
• Contributing to continuous improvement of data management standards, processes, and ways of working.

What We're Looking For

We're seeking a highly analytical and detail-oriented professional who enjoys working with data and solving complex business challenges.

You will be successful in this role if you:

• Have a strong passion for data management and data quality.
• Enjoy working in a complex and rapidly evolving environment.
• Can translate stakeholder requirements into effective data solutions.
• Possess excellent analytical, problem-solving, and communication skills.
• Are proactive, self-driven, and focused on delivering results.
• Thrive in collaborative, Agile teams and enjoy sharing knowledge with others.

Required Skills & Experience

Technical Expertise

• Strong hands-on experience with SQL and Microsoft Excel.
• Experience in data management, data onboarding, and data quality processes.
• Ability to analyze and interpret large datasets.
• Understanding of logical and conceptual data models.
• Experience performing data mapping, validation, and reconciliation activities.
• Experience with UAT, regression testing, and requirements management.

Banking & Regulatory Knowledge

• Experience within banking, finance, risk, or regulatory reporting environments.
• Knowledge of statutory and regulatory reporting requirements.
• Familiarity with FINREP or other regulatory reporting frameworks is highly desirable.
• Understanding of retail banking products from an accounting and reporting perspective is an advantage.

Professional Skills

• Strong stakeholder management and communication skills.
• Excellent documentation and requirements-gathering capabilities.
• Ability to work under tight deadlines while maintaining high-quality output.
• Strong attention to detail and commitment to data accuracy.
• Growth mindset with a passion for continuous learning.

Qualifications

• Bachelor's or Master's degree in Economics, Business, Finance, Information Management, Information Systems, or a related field.
• Knowledge of Agile ways of working.
• Affinity for technology and data-driven solutions.
• Excellent verbal and written English communication skills.

Why Join ING?

At ING, you'll be part of a diverse and collaborative global organization where innovation, continuous learning, and personal growth are encouraged.

We offer:

•  Exposure to global banking and risk initiatives
• Opportunity to work with leading data and ESG professionals
• Agile and collaborative working environment
• Continuous learning and career development opportunities
• Inclusive culture that values innovation, ownership, and teamwork

Ready to Make an Impact?

If you're passionate about data, enjoy solving complex business problems, and want to help shape the future of risk and regulatory data management, we'd love to hear from you.

Apply now and become part of ING's journey toward a smarter, data-driven future.

Job Application Safety Reminder

We're seeing an increase in fraudulent job offers. To protect yourself, please follow these key guidelines when applying for roles at ING:

• Apply only via official ING platforms. ING uses Workday as its internal recruitment system. Applications should be submitted only via our official career site.
• Check the sender's email carefully. Legitimate communication will always come from @ing.com and/or @myworkday.com.
• No payments or banking details will ever be requested. If someone asks for this information, it's a scam.

About ING

With 65,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business.

Do you want to work at the cutting edge of what's possible and at the same time ensure you work with integrity and hold the customer's interests at heart? Do you want to be surrounded by progressive, inspiring, diverse, and supportive colleagues? Then there is no better place to invest your talents than at ING.

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