Product Manager

Key Responsibilities

• Drive end-to-end product delivery from product discovery and requirements gathering through development, testing, launch, and continuous improvement to achieve business objectives and deliver customer value.
• Engage stakeholders and users to understand business needs, identify pain points, gather requirements, and translate them into clear problem statements and actionable product requirements.
• Develop product strategies and roadmaps by identifying opportunities, prioritizing initiatives, managing backlogs, and aligning delivery plans with business priorities.
• Lead cross-functional collaboration with Engineering, Operations, Compliance, vendors, and other stakeholders to deliver products and programmes.
• Manage Agile product development by facilitating Scrum ceremonies, coordinating development activities, managing dependencies, and ensuring timely delivery of product milestones.
• Oversee user acceptance testing (UAT) and product releases, ensuring solutions meet business requirements, quality standards, security expectations, and regulatory obligations.
• Drive product adoption and growth through customer-centric improvements, onboarding optimization, and initiatives that improve user experience, acquisition, and operational efficiency.
• Monitor product performance and programme outcomes using relevant KPIs, reporting, and stakeholder feedback to identify improvement opportunities and support data-informed decisions.
• Manage programme operations and governance, including risks, budgets, vendors, dependencies, documentation, and stakeholder communications across multiple initiatives.
• Improve operational processes and workflows by standardizing documentation, streamlining manual activities, and implementing scalable solutions that improve productivity and consistency.
• Support change management and user enablement through training programmes, process documentation, and stakeholder engagement to facilitate implementation and adoption.
• Support other PMO priorities and assignments as reasonably required by the reporting officer, including emerging initiatives and cross-functional activities, in alignment with evolving programme priorities and organisational needs.

Requirements & Qualifications

A. Educational Qualification & Experience

Education

• Degree in Business, Finance, Computer Science, Information Systems, or a related discipline is preferred.
• Relevant professional certifications, such as Certified ScrumMaster (CSM), are an advantage.

Experience

• Experience in product management, product operations, programme management, or digital project delivery, with a track record of delivering measurable business and operational outcomes.
• Experience managing the product lifecycle, including product discovery, requirements gathering, backlog prioritization, Agile delivery, UAT, production releases, and post-launch improvements.
• Experience working with Engineering, Operations, and business teams to deliver customer-centric digital products and process improvements.

B. Technical & Professional Competencies

• Strong programme coordination and execution skills, including risk management, budget tracking, vendor coordination, dependency management, and milestone tracking.
• Ability to identify operational inefficiencies, redesign workflows, and implement process improvements that reduce manual effort and improve service delivery.
• Experience tracking KPIs, analyzing performance and feedback, and using insights to guide prioritization and continuous improvement.
• Demonstrated ability to translate business needs and user feedback into product requirements, actionable initiatives, and practical solutions.

C. Soft Skills & Communication Attributes

• Strong stakeholder management and communication skills, with the ability to facilitate workshops, align cross-functional teams, and manage senior stakeholders across business and technology functions.
• Strong written and verbal communication skills, with the ability to prepare documentation, facilitate discussions, and communicate complex requirements clearly.
• Ability to work independently in a fast-paced environment, manage competing priorities, and deliver outcomes within tight timelines.