Service Providers and Partnerships Manager, Marketplace

Who We Are

At JD.com, also known as JINGDONG, we are building one of the world’s most trusted technology and supply chain ecosystems. What started as a bold idea in China has evolved into a NASDAQ-listed, Fortune 44 global enterprise serving over 700 million active customers. Powered by advanced logistics, innovative technology, and a commitment to integrity, JD.com operates across retail, logistics, technology, property and more, creating solutions that make everyday life smarter, faster, and more connected.

Our Global Reach

JD.com is expanding its international footprint through a digitally intelligent, cross-border supply chain and world-class logistics network, supported by platforms such as Joybuy, which brings trusted products to customers worldwide. Today, our teams operate across China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE and beyond, reaching customers in every corner of the world.

Learn more about who we are and what we do: https://corporate.jd.com/

What We Offer

Joining JD.com means becoming part of a company where people, innovation, and impact go hand in hand. We offer a competitive salary, a great location, and a supportive, people-first culture where your growth truly matters. With access to global projects, learning opportunities, and an inclusive environment that values every voice, you’ll have the space to shape the future with us.

About The Team

You’ll be joining the JD.com team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Key Responsibilities

• Own the development and expansion of the service provider ecosystem across the cross-border marketplace
• Identify, onboard, and manage partnerships with key service providers, including logistics, fulfillment, tax, listing, and related service domains
• Define partnership strategy, including selection criteria, onboarding standards, performance management, and scaling approach
• Build and maintain strong relationships with service providers, driving long-term, mutually beneficial partnerships
• Work with Product teams to integrate service provider capabilities into platform tools and seller workflows
• Collaborate with Seller, Category, and Operations teams to align service offerings with seller needs and business priorities
• Establish performance metrics and evaluation frameworks to ensure service quality, reliability, and scalability
• Drive adoption of service providers among sellers, improving onboarding efficiency and operational performance
• Continuously identify gaps in the ecosystem and introduce new service capabilities to support marketplace growth

Qualifications

• Experience in cross-border e-commerce, marketplace platforms, or service provider ecosystem roles
• Strong understanding of cross-border seller needs, including logistics, fulfillment, tax compliance, and listing operations
• Proven experience in partnerships, business development, or ecosystem building
• Strong execution ability, with experience driving initiatives from strategy to implementation
• Experience working cross-functionally with Product, Operations, and Business teams
• Strong stakeholder management and negotiation skills, with the ability to build and scale partnerships
• Analytical mindset, with the ability to define metrics and evaluate partner performance
• Fluent in English and Chinese, able to support cross-border business collaboration

At JD.com, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

Ready to apply?

Take the next step in your career, apply now and explore the opportunities we have to offer.