Senior ADA Specialist

RaceTrac Company Overview

Job Description:

The Senior ADA Specialist is responsible for managing the Americans with Disabilities Act (ADA) interactive process for all RaceTrac brands. This role serves as the primary subject matter expert on ADA accommodations. The position requires independent decision-making and the ability to review medical documentation, assess reasonable accommodations, and provide decisions that comply with applicable federal, state, and local laws.

Responsibilities:

Leave and Accommodation Case Management

• Provides end-to-end leave and accommodation case management, including assessing team member needs, answering complex questions, and ensuring accurate application of benefits and policies.
• Serves as the primary point of contact for employees, managers, and HR Business Partners throughout the accommodation lifecycle.
• Provides guidance and education to employees, managers, and HR Business Partners on leave and accommodation programs, ensuring understanding of available options, processes, and responsibilities.
• Manages and documents the full ADA interactive process, including review of medical documentation and evaluation of reasonable accommodations, such as modified schedules, remote work, leave extensions, and job modifications.
• Exercises independent judgment to balance legal requirements, employee needs, and business considerations when determining accommodations.
• Monitors leave and accommodation cases for compliance risks and escalates complex or high-risk situations to Legal as needed.
• Drafts and delivers clear, professional written communications, including leave determinations, accommodation decisions, return-to-work requirements, and other case-related correspondence in alignment with legal and company policy standards.
• Ensures all leave and accommodation documentation, correspondence, and case files are accurate, complete, and maintained in accordance with recordkeeping requirements.
• Maintains strict confidentiality and sensitivity when handling medical information and employee situations.

General Benefits Administration Support and Other Duties as Assigned

• Provides cross-functional support to the Benefits team as needed, including assisting with benefits enrollment inquiries, compliance notices, wellness activities, open enrollment events, and other benefits-related tasks. This is a secondary responsibility performed on a limited basis in support of the broader team's operational needs.

Qualifications:

• Bachelor's degree in Human Resources, Business Administration, or a related field, or an equivalent combination of education and a minimum of 5 years of experience in leave of absence and ADA accommodation administration.
• Strong working knowledge of federal, state, and local leave and accommodation laws, including ADA, FMLA, PWFA, and USERRA.
• Proven ability to manage multiple priorities simultaneously in a fast-paced, evolving environment.
• Ability to work independently, exercise sound judgment, and make decisions with minimal supervision.
• Strong verbal and written communication skills, with the ability to explain complex leave and accommodation concepts clearly.
• Demonstrated ability to handle sensitive and confidential information with discretion, professionalism, and integrity.
• Strong analytical and critical-thinking skills, including the ability to review and interpret medical documentation.
• Ability to build and maintain collaborative relationships with HR Business Partners, managers, Legal, and external vendors.
• High level of professionalism, including diplomacy, patience, and tact.
• Proficiency in HRIS systems and leave management platforms.

Experience

• 5+ years of experience in benefits, leave administration, and ADA accommodation management.
• Direct experience managing the ADA interactive process and administering FMLA and state leave programs is strongly preferred.
• Benefits administration experience is required.

Fueled by Growth, Driven by You

At RaceTrac, our people make the difference. Whether you’re working in a store, at our corporate office, or on the road, you’ll be part of a team that brings energy, innovation, and a passion for serving others every day. We support each other, celebrate wins big and small, and create opportunities for growth at every level. With four operating divisions RaceTrac, RaceWay, Energy Dispatch, and Gulf - there’s always a new challenge to take on and a new path to pursue. Join us and discover how far your career can go. 

To see what #LifeatRaceTrac is like, visit our LinkedIn, Facebook, and Instagram pages.

All qualified applicants will receive consideration for employment with RaceTrac without regard to their race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.