Benefits HR Technician

Agency

Adult Correction

Division

Human Resources

Job Classification Title

HR Technician I (S)

Position Number

60073743

Grade

NC05

About Us

The NC Department of Adult Correction is one of the largest state agencies with more than 14,000 employees. It is responsible for safeguarding and preserving lives and property through prevention, protection, and preparation as well as the care, custody, and supervision of all adults sentenced for violating North Carolina laws. This department includes state prisons with custody, healthcare, and facility operations staff as well as probation/parole officers who supervised sentenced people in the community. Other divisions include Administration, Health Services, Rehabilitation & Reentry, Special Operations and the Post-Release Supervision & Parole Commission. We have a mission that matters!

Description of Work

Reporting directly to the HR Benefits Manager (or LOA Section Lead), this position provides essential vocational and paraprofessional support to a team of HR Technician II leads. The primary purpose of this role is to serve as the transactional documentation and reporting coordinator for the LOA and Separations section, ensuring the organized flow of information for approximately 19,892 positions. This involves the routine distribution of OSC LOA reports and Monitoring of Tasks reports to 200+ offices and assisting with the tracking of Return-to-Work date changes.

As a clerical resource within Central HR, the incumbent assists with the formatting of Standard Operating Procedures (SOPs) and training materials. By utilizing office automation and a basic working knowledge of BEACON/SAP (including time entry), this position gathers and verifies information for review by others to ensure the agency remains efficient in its leave and separation processes.

The main goal of this position is to provide vocational administrative assistance and routine reporting support for the LOA and Separations section within Central HR. This position performs the transactional work necessary to support a team of HR Technician II specialists by managing the flow of documentation and reports for approximately 19,000 employees. By assisting with the preliminary review of documents, distributing recurring maintenance reports, and performing the clerical formatting of training materials and SOPs, this role ensures that the section’s records and field communications remain organized and up-to-date.

Assisting in the systematic dissemination of recurring reports, such as the Office of the State Controller (OSC) LOA reports and other internal maintenance lists, to field offices across North Carolina. Helping monitor the Monitoring of Tasks (Work Items) report to identify pending items and notifying the specialist team of entries that require their technical review.

Gathers information regarding changes in Return-to-Work (RTW) dates from field offices and updates internal tracking spreadsheets to ensure the specialists have current data for payroll processing. Performing routine outreach to field staff to request missing information or documentation identified in standard error reports to ensure files are complete for specialist review. Compiling basic data from reports as requested by specialists to help them identify common administrative errors at the facility level.

Assisting HR Technician II specialists by performing a first-level review of leave and separation submissions to verify that all required forms and medical notes are physically present. Helping verify that dates and names on submitted paperwork match the data in the personnel system, flagging any obvious clerical discrepancies for the specialists. Ensuring that all documentation is organized, labeled, and prepared according to standard filing procedures for eventual imaging into the permanent personnel records. Maintaining organized unit files to ensure that documentation is easily accessible for the specialist team when performing analysis or responding to audits.

Performing the clerical formatting and editing of Standard Operating Procedures (SOPs) and "how-to" guides, ensuring they follow the department’s standard templates and visual styles. Assisting in the creation of PowerPoint slides and visual aids for training sessions by inputting text and data provided by the specialist team.

Coordinating the logistical needs for training sessions, such as scheduling conference rooms, managing attendee sign-in sheets for the 200+ offices, and distributing printed instructional materials. Proofreading training content and procedural documents for basic grammar and formatting consistency before they are finalized by management.

Utilizing the BEACON/SAP system to perform basic data research, such as verifying an employee's organizational unit or checking leave balances to support the specialist's case research.

Assisting the team by checking time entry records for completeness and highlighting missing entries for the specialist to address.
Participating in special data-gathering tasks as assigned, such as pulling files for a specific audit or assisting with large-scale departmental mailing projects. Providing general office support to the broader Central HR team, including scanning, copying, and distributing benefit-related communications.

Knowledge Skills and Abilities/Management Preferences

Salary Grade Range: $33,902 - $59,327

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement. The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:

• Documented experience in Microsoft Word, PowerPoint and/or Excel.
• Ability to input information into electronic data bases.
• Background supporting separation actions within an HRIS system.

State Benefits Information:

The State of North Carolina offers a comprehensive benefits package including:

• Health Insurance options
• Retirement Plans
• NCFlex Supplemental Benefits
• Paid Vacation, Sick, and Community Service Leave
• Paid Parental Leave

Visit the State Benefits website for additional information.

About The Division of Human Resources:

The Division of Human Resources provides support and strategic direction for personnel operations within the Department of Adult Correction. This includes recruitment, compensation, classification, employee relations, policy development, benefits, and organizational development. HR ensures compliance with state and federal laws and works to enhance employee engagement and workplace culture.

Supplemental Application Information:

Application Process

NCDAC uses the Merit-Based Recruitment and Selection Plan to fill positions with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

Applicants must complete the application in full. Resumes will not be accepted in lieu of completing the State application. Applications must include:

• Complete education history (including high school)
• Full work experience details
• Certificates and licenses, if applicable
• Education must be from appropriately accredited institutions.
• Information provided must support responses to supplemental questions. Incomplete applications may impact screening and salary determination.
• Applicants may be subject to a criminal background check and drug screen.
• If multiple applications are submitted, only the most recent application received before the closing date will be considered.

Education Equivalency Verification

The State of North Carolina/Office of State Human Resources (OSHR) uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent. For a list of organizations that perform this specialized service, please visit the NACES membership website at https://www.naces.org/members.

Veterans’ and National Guard Preference

• Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
• Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing. 
• Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application.

PREA Requirement

The NC Dept. of Adult Correction must adhere to the US Dept. of Justice Final Rule on the "National Standards to Prevent, Detect, and Respond to Prison Rape." Click this link for information on hiring and promotion prohibition requirements for all positions in the NC Dept. of Adult Correction: PREA Hiring and Promotion Prohibitions

ADA Accommodations

Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), NCDAC is committed to the full inclusion of all qualified individuals. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Associate’s degree, typically in Human Resources from an appropriately accredited institution or relevant field and no years of experience required;

or High school or General Educational Development (GED) diploma and 2 years of progressive experience in Human Resources.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:

Santino East

Email:

[email protected]