Senior Specialist, Customer Experience and Design

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Specialist, Customer Experience and Design

Overview:

This role will be joining the Mastercard Safety Net Team. Safety Net leverages the Mastercard network to identify and limit issuer and acquirer losses from large-scale fraud attacks—providing an secondary layer of defense independent from customer systems—with selective controls that can block transactions for issuers based on multiple criteria while also alerting acquirers of suspect transactions.

By monitoring the network on a global scale, Safety Net identifies and limits the impact of cyber attacks if customer or processor systems are breached—helping to minimize their financial and reputational impact.

The role:

Provides designs specifications for and develops new products and services or their components. Defines functional and technical requirements. Researches new technologies and competitive products to develop additional product ideas and enhancements. Performs launch-related activities associated with new or highly customized product implementations, including marketing/communication and collateral. Defines business and technical requirements and manages the relationships of technical resources and the Global Technology Organization to maintain and build out platforms

What you will do:

• Participate in the development of new products and product enhancements
• Perform assigned tasks in the product development life cycle; areas of focus may include features, benefits, pricing, rules, and implementation guidelines
• Provide information to the technology organization to assist in translating product requirements into technical specifications
• Contribute to the execution of the product marketing strategy including advertising, promotional and sales programs
• Support product launches and implementations
• Prepare various reports on the status of project components Education:
• Bachelor’s degree or equivalent work experience desirable

All about you:

• Strong experience Product Design with the Customer Experience in mind
• Broad knowledge of product development functions
• Preferred experience in project management
• Understanding of product development concepts and practices across the product development life cycle
• Demonstrated ability to multi-task and manage a significant workload
• Advanced organization and project management skills
• Solid verbal and written communications skills
• Ability to understand, interpret and analyze financial information
• Ability to interact effectively at various organizational levels and to work collaboratively with internal and external business partners

Nice to have:

• Payments industry and/or financial services experience

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations. THIS POSTING RELECTS ONE OR MORE CURRENT VACANCIES ON OUR TEAM, AND MASTERCARD INTENDS TO FILL THIS POSITION BY 12/30/2026.

Pay Ranges

O'Fallon, Missouri: $104,000 - $177,000 USD