iTeam Manager, Customer Engineer

Key Responsibilities

Develops and maintains customer relationship with all relevant individuals in his/her district at all times, at all levels. Performs regular customer visits.

Manages, coaches and directs all customer engineers in his/her district. Responsible for salary planning, career planning, corrective actions where necessary, establishes objectives and performance appraisals. Gives formal updates to all employees. Business, new hires, new products. Can invite any guest speaker.

Initiates reports necessary for the business. Be the prime interface with the Product Divisions: tech support, training, spares, reliability.

Monitors the “mentor” program so that all new engineers have a defined mentor.

Executes escalation procedure.

Responsible for account planning with District Sales Engineer. Provides support plan for system sales to CSD Management, Sales, Field Engineering. Responsible for financial forecast for his/her district. Responsible for cost efficiency with the district. Measured by the financial result.

Responsible for system installation; planning, reporting and execution, pre-facility meeting, start-up meeting, process support identification.

Manages RMA procedure. Measurement of the engineers on their effectiveness. Manages accuracy, understanding and update of Customer Engineer hours tracking. Personal cross check and signature, measures customer engineers, takes corrective action with customer engineers.

Functional Knowledge

• Installation performance management - Safety, Quality, Cycle Time, Cost
• Demonstrates understanding and application of procedures and concepts within own job family and basic knowledge of other related job families.

Business Expertise

• POC with Install Productivity Group (IPG) and Business Unit (BU) for QRAM Alignment, Documentation, Training etc
• Oversee product resources availability/capacity/capability across sites
• Applies understanding of how the team relates to other closely related areas to improve efficiency of own team

Leadership

• First line people management of install engineers
• POC for FSO key ramp sites, participate service director's staff meeting
• Has formal supervisory responsibilities; sets priorities for and coaches employees to meet daily deadlines

Problem Solving

• Uses judgment to identify and resolve day-to-day technical and operational problems
• Escalation/ ramp management partner with ramp/site manager

Impact

• Impacts the quality, efficiency and effectiveness of own team and its contribution to the business unit, department or sub-function

Interpersonal Skills

• Uses tact and diplomacy to exchange information and handle sensitive issues
• May be required to interact with outside customers, vendors or suppliers

Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.

## Qualifications

### Education:

Bachelor's Degree

### Skills

### Certifications:

### Languages:

### Years of Experience:

4 - 7 Years

### Work Experience:

## Additional Information

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### Shift:

Day (Singapore)

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### Travel:

No

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### Relocation Eligible:

No

### Referral Payment Plan:

Employee Referral (Standard)

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.