Leave of Absence Specialist

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

*This position is required to work on site 3 days a week at our Overland Park, KS office. It is not available for remote opportunity.*

Job Overview
The Leave of Absence Specialist, Hire to Retire Ops (HTR) in T-Mobile's Magenta Service Center performs routine HR operational and administrative tasks that support the employee lifecycle. This role is responsible for completing accurate and timely transactions, processing standard requests, and responding to employee and manager inquiries within the assigned HTR function. The specialist may support areas such as payroll, commissions, leaves of absence, accommodations, recruiting support, MyHR, HR data maintenance, onboarding, offboarding, background check and other HR Operations support. By following established procedures and maintaining data accuracy, the specialist contributes to consistent and compliant HR service delivery. This role is an important foundation in the Magenta Service Center, helping ensure employees and managers receive reliable support throughout the employee lifecycle.

Job Responsibilities:

• Processes standard HR transactions and requests within the assigned Hire to Retire function — leave and accommodation administration, following established procedures and guidelines to ensure accuracy and timeliness.
• Supports team operations by maintaining up-to-date knowledge of relevant processes, completing assigned tasks within defined workflows, and contributing to a consistent and positive service experience for employees and managers.
• Coordinate with vendors and internal partners to verify leave dates and ensure accurate employee payments during leave.
• Performs leave data entry and routine audits to verify that employee records and transactions are complete and accurate, flagging discrepancies for review or escalation as needed.
• Manage inquiries and resolve complex leave-related issues including return-to-work and disability cases.
• Responds to routine employee and manager inquiries through available service channels, providing accurate information, directing inquiries to the appropriate resource, and documenting interactions in the case management system in accordance with service level expectations.
• Also responsible for other duties/projects as assigned by business management as needed.

Required Education, Skills, & Work Experience:

• High School Diploma/GED (required)
• 0-2 years experience in a customer service, administrative, or HR support role. (required)
• HR Operations & Systems: Familiarity with HR processes and systems such as Workday, ADP Vantage, Kronos, or case management platforms within a shared services or operational environment.
• Attention to Detail: High level of attention to detail to ensure accuracy in transactions, data entry, and documentation activities.
• Customer Focus: Demonstrates a commitment to understanding and meeting the needs of internal customers by providing responsive, accurate, and professional HR service.
• Communication: Clear verbal and written communication skills to interact effectively with employees, managers, and team members.
• Microsoft Excel: Working knowledge of Excel including basic formulas and data entry tools for reporting and operational support.
• Problem Solving: Ability to identify routine issues, gather relevant information, and escalate or resolve problems in accordance with established guidelines.
• Compliance and Accountability: Follows HR policies, employment laws, and regulatory requirements while taking ownership for accuracy and quality of work.
• Collaboration: Works effectively with team members and internal partners to complete shared tasks and support HR service delivery.
• Adaptability: Able to adapt to changing priorities, business needs, and technology in a dynamic HR service delivery environment.
• Growth Mindset: Embraces learning opportunities and accepts feedback with a focus on skill development and continuous improvement.
• Work Independently: Manages time and task completion effectively within established guidelines and priorities.
• Emotional Intelligence: Maintains a professional and empathetic approach when interacting with employees and managers on HR-related matters.

Preferred Education, Skills, & Work Experience:

• Bachelor's Degree OR combination of education and experience deemed equivalent (Preferred)
• Acceptable areas of study include Human Resources or related field (Preferred)
• 3+ years experience in Human Resources (Preferred)
• 1-2 years prior experience in Customer Service role (Preferred)
• 1- 2 years of experience in administering, assessing and coordinating mandated leaves, return to work and disability accommodation related to employment. (Preferred)
• Lean Six Sigma: Basic awareness of process improvement concepts and how they apply to operational efficiency.

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): No

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Overland Park, KS Base Compensation Range: $23.91 - $32.35

Total Target Cash Earnings Opportunity: $47,961 - $86,508

National Base Pay Range: $21.96 - $39.61

The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance, combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results. 

The base pay range reflects the compensation component of this opportunity. The candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ376271¶dox=1

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Corporate employees are eligible for a year-end bonus based on individual and/or company performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. The incentive component included in the Total Target Cash Earnings Opportunity reflects target performance. Actual earnings included in the Total Target Cash Earnings Opportunity reflect target performance; actual payouts may vary. 

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!

 

As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

 

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

 

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.