- Location
- Charlotte, United States of America · Plano · Fort Worth · Tampa · Jacksonville · Phoenix · Newark
- Workplace
- Onsite
- Type
- Full-time
- Department
- Design
- Education
- High School
- Closing date
- Today
- Source
- Workday
Description
Job Description:
Job Description
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
The Process Design Consultant I serves as a strategic partner and transformation leader responsible for driving high-impact initiatives that improve workforce performance, operational efficiency, and service delivery outcomes across Client Services and RPO. This role leads the execution of complex business transformation efforts focused on workforce optimization, occupancy, shrinkage management, productivity improvement, and resource efficiency.
Working closely with senior business leaders, the consultant identifies opportunities, solves complex operational challenges, and translates strategic priorities into actionable plans that deliver measurable business results. Leveraging data-driven insights, process innovation, and disciplined program management, this role leads cross-functional initiatives from concept through implementation, ensuring sustainable outcomes and alignment with organizational objectives.
Success in this position requires strong analytical and problem-solving capabilities, exceptional stakeholder management and influencing skills, and the ability to develop compelling business cases and executive-level narratives. The ideal candidate has a proven track record of leading large-scale transformation initiatives, translating complex concepts into scalable solutions, and driving operational excellence through data, process improvement, and strategic execution.
Responsibilities:
- Partner with senior leaders to identify, shape, and prioritize transformation opportunities that improve workforce efficiency and service performance
- Proactively bring forward innovative ideas and scalable solutions to address key challenges such as shrinkage, occupancy, and productivity
- Translate strategic priorities into actionable roadmaps and executable workstreams
- Lead deep-dive analyses and structured problem solving on complex or high-visibility business challenges
- Leverage data to identify trends, root causes, and opportunities, translating findings into actionable insights
- Build data-driven business cases that influence prioritization and investment decisions
- Deliver clear, compelling, executive-ready presentations that articulate the “so what” and “now what” of initiatives
- Influence senior leaders and stakeholders through data-driven storytelling and structured recommendations
- Communicate complex concepts in a simple, concise, and impactful way
Required Qualifications:
- Proven 2+ years’ experience leading programs or projects end-to-end, including ownership of scope, timelines, and outcomes
- 2+ years of demonstrated ability to encourage collaboration, connection and teamwork within and beyond his/her team
- Demonstrated experience analyzing data and building insights that influence leadership decisions
- Advanced communication and presentation skills, with the ability to influence senior leaders through clear, compelling storytelling
- Ability to operate in ambiguity, prioritize effectively, and drive progress across competing priorities
- Strong stakeholder management skills with ability to navigate and influence across multiple levels and lines of business
- Proficiency in Excel and PowerPoint, with ability to build executive-ready materials and data-driven analyses
Desired Qualifications:
- Experience and strong knowledge of Client Services, Contact Center or Workforce Management environments
- Background in process design, transformation, or continuous improvement initiatives
- Experience working in agile or fast-paced transformation environments
Skills:
- Challenges conventional thinking
- Process Design
- Program Management
- Project Management
- Reporting
- Strategy Planning and Development
- Issue Management
- Oral Communications
- Presentation Skills
- Prioritization
- Problem Solving
- Performance Management
- Process Performance Management
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy
Shift:
1st shift (United States of America)Hours Per Week:
40
