Manager Master Data Management

## Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

## About this Role

We are seeking a Master Data Management professional to support and manage onboarding and change activities across multiple master data domains, including Vendor, Customer, Material and Finance data. The role focuses on ensuring high-quality data management, stakeholder support, process excellence, project delivery, continuous improvement, digital automation and effective collaboration across global teams. The individual will help deliver operational KPIs, maintain service quality, and support strategic Supply Chain Management objectives.

## What you’ll do

Manage master data process activities across Vendor, Customer, Material and Finance data domains.

Maintain high data quality through business-as-usual processing audits, daily audits and reconciliations.

Deliver mass master data changes using an agile and efficient approach.

Support project management activities, meet agreed timelines, contribute to user acceptance testing (UAT) and align with stakeholder expectations.

Monitor and support achievement of team KPIs while maintaining transparency with stakeholders.

Build and maintain strong stakeholder relationships and contribute to positive customer experience measures.

Provide quality assurance and ensure adherence to agreed service levels.

Resolve queries, troubleshoot operational issues and manage escalations effectively.

Support structural business model changes and volume fluctuations without impacting service commitments.

Contribute to digital automation and continuous process improvement initiatives.

Review and guide management reporting, MIS activities and performance tracking.

Arrange training sessions for internal teams and stakeholders on processes and systems.

Support adoption of Supply Chain Management systems and processes globally.

Collaborate with Supply Chain, IT and shared services teams to ensure seamless service delivery.

Contribute to health, safety and wellbeing initiatives within Supply Chain operations.

## Who you are

Experience or knowledge of Supply Chain Management processes

Understanding of project management principles and delivery practices.

Strong communication and stakeholder management skills.

Ability to work effectively in a changing environment and support continuous improvement.

Capability to influence collaboratively and communicate with impact.

Ability to support and motivate team members while working across multiple teams and locations.

Strong analytical and problem-solving capabilities.

Knowledge of commercial contract management, service levels and obligation analysis.

Ability to interpret contractual clauses and related documentation.

Knowledge of GDPR and Data Processing Agreement requirements.

Proficiency in SAP, MDG, Materials Management and Vendor Master processes.

Advanced knowledge of Microsoft Office applications and Power BI

## Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

## What's in it for you

Opportunity to work on global master data management processes within Supply Chain Management.

Exposure to cross-functional stakeholder engagement, project delivery and operational excellence initiatives.

Involvement in digital automation, data governance and process transformation programmes.

Experience collaborating with global teams and supporting large-scale business operations.

Opportunity to contribute to continuous improvement and strategic business priorities.

## What skills you will learn

Advanced Master Data Management practices across multiple business domains.

Data quality management, auditing and reconciliation techniques.

Stakeholder engagement, governance and service management capabilities.

SAP and Master Data Governance process expertise.

Reporting, analytics and visualisation using Power BI and Microsoft Office tools.

Project delivery, process optimisation and digital automation skills.

## VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

## Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

## Alert

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## Follow us on social media

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