Revenue Cycle Services Coordinator

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Job Title:

Revenue Cycle Services Coordinator

Department:

East | Talbot Hall Administration

Position Summary

The Revenue Cycle Services Coordinator is an expert in product, process or service line area (physician appointment scheduling, OR/admission, full-service scheduling; pre-registration and registration; insurance verification, and patient liability determination and communication). This position is responsible for providing consumers (clinical staff and patients) with accurate, up-to-date information regarding products, services and general procedures.

Schedule return appointments and/or other appointments as assigned. Assures accurate appointment, demographic and insurance information is gathered to support clinical and financial needs including changes to insurance or other patient information. Provides support to physicians and consumer by coordinating their requests and satisfying their needs in one transaction. Solves routine and complex customer problems and knows where to direct customers to address specific questions. Communicates regularly with clinical staff, medical secretaries and staff within the product/service line to ensure customer and department staff needs are met.

Always creates a positive first impression. Must be able to use a variety of software packages which include the

Electronic Medical record, scheduling and registration systems, ABN, eligibility, document management software, and etc.

Minimum Qualifications

Per CCS Class Specs: High school diploma or GED. PC Knowledge and interpersonal, verbal, and written communication. Minimum 6 months experience in customer service or a healthcare environment.

Preferred: Bachelor's Degree or equivalent combination of education and experience in healthcare or physician practice. Experience with Windows, Excel, and Intranet/internet navigation tools as well as system content.

Medical terminology, coding and third-party reimbursement experience.  Ability to work in multiple systems for assigned tasks, management and reporting. Strong problem-solving and presentation skills. High level of customer service skills. Able to prioritize and coordinate multiple tasks in a busy environment.

Additional Information:

Location:

East Hospital - Talbot Hall (0399)

Position Type:

Regular

Scheduled Hours:

40

Shift:

Varying Shifts

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The university is an equal opportunity employer, including veterans and disability.