Account Manager

Job Description

Role: Account Manager, 12 month FTC
Reports to: Head of Account Management - Manchester
Location: Manchester, Spring Gardens

THE OPPORTUNITY

We’re MiQ, a programmatic media partner for marketers and agencies. We’re experts in data science, analytics and programmatic trading, and we’re always ready to react and solve challenges quickly, to make sure our clients are always spending their media investments on the right things in the right places. 

Our business keeps growing and we keep getting better because we keep hiring smart new people. People who can challenge conventions and shake things up. This role will form a core part of MiQ London’s continued growth and expansion into paid social.

JOB RESPONSIBILITITES

Your main responsibilities will include:

Campaign activation & Insight Management

• Ensuring operational excellence across each stage of the campaign lifecycle including insight reports.
• CRM - Opportunity & IO management
• Ensure all relevant assets and materials necessary for campaign setup are gathered
• Send screenshots and organise reporting
• Gather benchmarks & drive upweights
• Working closely with your teams and the Traders to set campaigns up for success
• Leading troubleshooting requirements and alleviating the trading and product teams from technical troubleshooting where possible.
• Ensure upweights & rebooking’s where applicable

Client Servicing & Relationships

• Owning and overseeing the post-sales process, ensuring world-class servicing and output at every stage of the client lifecycle
• Building and maintaining strong relationships with key client stakeholders
• Acting as an escalation point for troubleshooting client requests

Strategic Thinking 

• Leverages our data to identify strategy for clients to share and build our client's brand
• Able to adjust team or patch focus and priorities based on new information while holding the bigger picture
• Listens to stakeholders and clients to understand their needs, proactively asking questions to gather more content and details
• Proactively guides clients towards longer-term MiQ solutions in the Analytics space

Training & developing the AM Team 

• Training new AE team members in our systems and the wider programmatic ecosystem
• Mentoring junior members in the team through their work, as well as their career journey
• Acting as an escalation point on team issues

Influencing 

• Act as a trusted advisor to stakeholders, clients, and the team; sought out as a sounding board.
• Honestly and proactively challenge internal/external stakeholders’ ideas
• Gain deep knowledge of what the challenges are for each of our clients are.
• Continually works to expand their network; builds relationships across the industry with people they don't know or businesses we haven't worked with.

Innovation 

• Individually can view problems in new ways, and consistently suggests novel approaches for all types of issues; at the same time is able to drive a culture of innovation amongst team members
• Is motivated by learning opportunities; asks questions
• Shares new ways of working with sales and trading to drive performance
• Create new ideas or solutions for clients ensuring we retain and improve client

REQUIRED EXPERIENCE

• 2+ years professional experience
• Client-facing experience in programmatic advertising (Account Management / Client Services / Sales Support), preferably with media owners, agencies, or ad-tech vendors

REQUIRED SKILLS

• High level of organisation and conscientiousness
• Excellent communication skills
• Proactive
• Alignment with MiQ's core values/culture
• A can-do attitude to provide energy, drive and enthusiasm
• A dream to grow your career as the company scales

WHAT WE VALUE IN OUR PEOPLE

• Passion – We love and live what we do
• Determination - We always find a way to figure it out
• Unity – We hold each other accountable. We win and lose as a team
• Agility – We anticipate the unexpected, embrace and adapt to change
• Courage – We dare to think unconventionally

At MiQ, we don’t just accept the differences of our people, it is what builds us as a community. MiQ is very proud to be an equal opportunity workplace.