Security Operations Manager

Location: Denver, CO 80238
Employment Type: Full-Time
Position Type: Unarmed Field Service Manager
Schedule: Wednesday to Sunday | Overnight Multi-Shift 
Pay: Up to $30.00 per hour

Position Overview

Citadel Security USA is seeking an experienced Field Service Manager to oversee overnight security operations across multiple client locations throughout the Denver area. This leadership position is responsible for directing field operations, supporting frontline supervisors, maintaining service quality, and ensuring contractual obligations are consistently achieved.
The successful candidate will provide operational guidance, conduct field inspections, develop employees, strengthen client relationships, and support district leadership by providing accountability, compliance, and continuous operational improvement.

Primary Responsibilities

Multi-Site Operations

• Direct overnight operations across multiple client locations within the assigned territory.
• Supervise Field Supervisors and security personnel to ensure consistent service delivery.
• Conduct scheduled and unscheduled site inspections to verify officer performance and compliance.
• Evaluate staffing needs and adjust schedules to maintain operational coverage.
• Ensure post orders and client instructions are consistently followed.
• Support emergency coverage when operational needs require additional leadership.

Client Relations

• Serve as an operational resource for assigned clients during overnight hours.
• Maintain regular communication with client representatives regarding service performance.
• Address operational concerns promptly while maintaining professional relationships.
• Support long-term client satisfaction through responsive service and consistent communication.
• Assist with performance reviews and operational meetings when appropriate.

Leadership & Employee Development

• Coach and mentor Field Supervisors and Security Officers.
• Reinforce company standards, operational expectations, and professional conduct.
• Assist with interviewing, onboarding, and placement of new employees.
• Coordinate field training and ongoing development initiatives.
• Address attendance, performance, and policy concerns while partnering with district leadership.
• Foster a positive and accountable work environment.

Compliance & Quality Assurance

• Conduct operational audits to verify contract compliance and service quality.
• Monitor incident reporting accuracy and documentation standards.
• Ensure company policies, client requirements, and applicable regulations are followed.
• Identify operational risks and implement corrective action plans.
• Promote workplace safety and proper reporting procedures across assigned accounts.

Administrative & Operational Support

• Review payroll information, staffing reports, and operational documentation for accuracy.
• Monitor labor utilization, overtime trends, and vacant shift activity.
• Maintain uniform inventory and operational equipment assigned to field personnel.
• Utilize TrackTik and other workforce management platforms to support scheduling, reporting, and patrol management.
• Prepare operational updates and performance reports for district leadership.

Minimum Qualifications

• High school diploma or GED required.
• Valid driver's license with an acceptable driving record.
• Minimum of three years of progressive experience in security operations, business management, or operational leadership.
• Previous supervisory experience leading teams in a fast-paced environment.
• Strong organizational, communication, and leadership skills.
• Ability to work independently while managing multiple priorities.
• Proficiency with Microsoft Office applications.
• Ability to successfully complete all required background screening.

Preferred Qualifications

• Associate's degree or higher in Business, Criminal Justice, Management, or a related field.
• Experience overseeing multiple client accounts or contract-based operations.
• Working knowledge of workforce scheduling, payroll, and reporting systems.
• Experience using TrackTik or similar security management platforms.
• Professional security certifications are welcomed but not required.
• Experience improving operational performance through coaching and process improvement.

Physical Requirements

• Travel regularly between assigned client locations throughout the district.
• Stand, walk, and conduct inspections for extended periods.
• Operate a vehicle during overnight business operations.
• Lift and move equipment or supplies weighing up to approximately 25 pounds.
• Use computers, mobile devices, and office equipment throughout the workday.
• Responding to operational emergencies or staffing needs outside normal working hours when necessary.

Work Environment

• Combination of office responsibilities and field leadership assignments.
• Frequent travel between multiple client sites.
• Overnight operational schedule supporting continuous security services.
• Fast-paced environment requires independent decision-making and effective problem solving.
• Regular interaction with clients, supervisors, employees, and executive leadership.
• Work involves confidential personnel, operational, and client information requiring professionalism and discretion.

Why Join Citadel Security USA?

• Competitive compensation of up to $30.00 per hour.
• Full-time leadership opportunity with a stable overnight schedule.
• Paid onboarding and management training.
• Professional development and advancement opportunities.
• Supportive operations leadership team.
• Opportunity to oversee multiple high-profile client accounts within a growing security organization.

Equal Opportunity Employer
Citadel Security USA is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.