Collateral Underwriting Manager

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:
The Collateral Underwriting Manager is responsible for leading and mentoring a team of Collateral Underwriters. The Collateral Underwriting Manager handles loan level escalations and general questions from the Collateral Underwriting Team Lead to ensure the conditions and exceptions are resolved in a timely manner. This position ensures all department standard operating procedures are up to date and is involved in department projects.

Job Responsibilities:

• Handle the day-to-day management of the Collateral Underwriting team including employee development and performance coaching.

• Serve as the second level escalation point for the Collateral Underwriting team to assist with loan level decisions on various topics.

• Monitor investor posted turn times and follow up as necessary to ensure files are reviewed within their published turn times.

• Monitor daily investor reporting to identify loans that have been suspended for purchase and collaborate with department leaders to load balance files as needed within the teams.

• Assist with onboarding and training new hires and existing employees to be upskilled on a variety of topics as needed.

• Responsible for adequate staffing of the Collateral Underwriting team including identifying additional positions needed, acting as the hiring manager.

• Act as subject matter expert for the department by attending meetings with internal partners on new projects and process improvements and perform testing as needed; identify and implement process improvements as needed.

• Monitor time of loans on the warehouse lines and advise senior management of those at potential risk for curtailment from the warehouse; provide updates on the status of assigned loans with investors to senior management as needed.

• Monitor a pipeline to ensure all loans shipped are either conditioned or purchased in a timely manner.

• Ensure team meets set monthly purchased loan goals.

• Ensure investor guidelines are followed and avoid incurring suspense fees.

Qualifications and Skills:

• Minimum 5 years’ underwriting experience with exposure to both manual and automated underwriting environments.

• Minimum 3 years’ experience in a Team Lead or other leadership role.

• Knowledge of underwriting guidelines along with exposure to investor conditions and exceptions.

• Knowledge of transaction components that indicate a potential for fraud.

• Knowledge of regulatory rules and regulations.

• Excellent communication, customer service, and problem solving skills.

• Excellent analytical and organizational skills.

• Excellent prioritization and time management skills.

• Proficient in Microsoft Office Suite.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.