Customer Site Operations Technician

Azenta Inc.

At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.

All we accomplish is grounded in our core values of Customer Focus, Achievement, Accountability, Teamwork, Employee Value and Integrity

Job Title

Customer Site Operations Technician

Job Description

*This position is located, on-site, in Princeton, NJ*

At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer-focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.

Azenta Life Sciences is a global leader in the life sciences space with headquarters in Chelmsford, MA, and offices and operations worldwide. We are a market leader in automated bio sample management solutions and genomic services across areas such as drug development, clinical and advanced cell therapies for the industry's top pharmaceutical, biotech, academic and healthcare institutions globally.   We provide unparalleled capabilities with our lab analysis, sample management and storage services, informatics software, and consumables, with the largest installed base managing over 1 billion samples globally.

How You’ll Add Value:

The Customer Site Operations Technician I is responsible for understanding and performing all functions related to an assigned project.  The incumbent ensures that all SOPs are properly followed, maintain communications, receives, and executes tasks as assigned and within timeline while ensuring customer needs are met. 

What You’ll Do:

• Sample receipt and QC, coordinating and triaging shipments to appropriate departments/vendors, sample shipment receipt verification by either paper form or database (chain of custody is critical to ensure sample integrity)

• Work across functional areas within R&D to appropriately triage incoming shipments to support clinical and preclinical trial timelines

• Freezer defrosting and cleaning, destruction of samples as permitted, and return of samples back into inventory

• Coordinate with Azenta On-site leadership to anticipate customer needs. Perform project task(s) to best of ability as assigned by Azenta Customer Site leadership

• Serve as a REES On-call tech a minimum of 1 week per month in the event of temperature excursions planned or otherwise Initiate communication with multiple contacts within customer site to maintain or cultivate relationships and gather intelligence about customers' needs and problems

• Assist others in resolving technical or operational problems to ensure an accurate and timely resolution

• Maintain a safe work environment by following all established safety and universal precautions guidelines and procedures

• Ensure adherence to all Azenta & BMS quality and safety policies and SOPs as well as assigned location safety policies

• Follow GCP and GLP guidelines; and adhere to specific BMS policies and procedures outlined in training courses, work instructions, and BMS SOPs.  Database entry into Watson LIMS, POLARIS, LabMatrix IT systems, and REES (with potential for other databases as well) in order to support normal Specimen Library operations and study design changes needed due to protocol amendments

• Assist with issue resolution, documentation and tracking of sample and manifest issues across preclinical and clinical studies

What You Will Bring:

• Associates degree in related field

• 2-3 years of experience with handing (receipt, storage, and destruction) preclinical and clinical samples preferred

• Bachelor’s Degree in Life Sciences preferred

Physical Requirements:

• Ability and willingness to work with LN2 (after appropriate training is received).

• Work safely with radioactive materials; follow guidelines for handling, shipping, and disposal of these materials; maintain a safe work environment.

• Ability to lift to 50 lbs.

Your Working Conditions: 

• Employee will be expected to work with potentially infectious materials

• Employee will be responsible for maintaining a clean work environment and enforce and follow universal precautions for bloodborne pathogens when working in an area considered to be potentially contaminated

Join us and help enable life‑changing discoveries by keeping critical life science systems running reliably—every day.

If any applicant is unable to complete an application or respond to a job opening because of a disability, please email at [email protected] for assistance. 

Azenta is an Equal Opportunity Employer. This company considers candidates regardless of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability or veteran status.

United States Base Compensation: $22.00 - $28.00

The posted pay range for this position is an estimate based on current market data and internal pay structure. Final compensation may vary above or below this range depending on factors such as experience, education (including licensure and certifications),  qualifications, performance, and geographic location, among other relevant business or organizational needs.