Manager

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Global Business Services:

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview:

Fraud and Claims Shared services analytics team comprises of analysts that are responsible for Enterprise analytics and reporting performing end to end data analysis to show fraud performance and metrics at an Enterprise level and at detailed unit and segment level.

Job Description

The AI Enablement lead will be responsible for identifying, evaluating, and supporting the implementation of AI capabilities that transform data governance, reporting, and analytics across Client Protection. This candidate will assist with researching emerging technologies, supporting proof of concepts, piloting AI solutions, and partnering with business, technology, and key stakeholders to accelerate AI adoption. The role is also responsible for building AI use cases that improve efficiency, automation, enhance data governance, and expands self-service capabilities while ensuring compliance with enterprise AI governance standards.

Responsibilities:

• Support the execution of the AI roadmap for data, reporting, and analytics
• Identify and execute AI use cases
• Partner with stakeholders to validate AI opportunities
• Lead proof of concepts
• Present AI findings and recommendations
• Lead AI demonstrations for key stakeholders
• Develop AI user guides

Requirements*

Education:

• Advanced degree, preferably in Business, Statistics/Mathematics, Applied Sciences, Engineering from a reputed institute
• Technical certifications in SAS, SQL and Tableau preferred

Experience Range*

• 5+ years in data, reporting, or analytics

Foundational skills*

• Knowledge of AI, Generative AI, or Machine Learning
• Experience working with reporting platforms (Power BI, Tableau, MicroStrategy)
• Strong communication and presentation skills
• U.S. financial services experience preferable
• Understanding business domains like Fraud/Compliance/Risk preferable

Desired skills

• Banking or financial experience
• Fraud or claims experience
• AI implementation experience
• Product Management experience
• Experience assessing vendors
• Agile certification

​Work Timings: 11: 30 AM to 8:30 PM, 12: 30 PM to 9:30 PM

Job Location: Mumbai / GIFT/ Chennai