- Location
- Mandaluyong City, Philippines
- Type
- Full-time
- Department
- Customer Service
- Closing date
- Today
- Source
- Workday
Description
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Customer Service Agent Level 1
Mandaluyong, Metro Manila
Reporting to: Team Leader
At Acquire Intelligence, our mission is to help business work smarter.
We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence.
Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.
If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.
Advance Your Career - Join us today and be part of a team where your work makes an impact!
WHY JOIN THE A-TEAM?
Come for a career, stay for the fun!
HMO coverage for you and your family**
Yearly Kick Off Parties with major giveaways (like the car in 2023)
Get recognized through our ‘Value Awards’
Grow your career - yes, we love to promote internally
Do meaningful work and collaborate with the best
900 promotions given each year
2,700+ leadership training courses
A SNAPSHOT OF YOUR ROLE
Understand customers’ needs and expectations whilst providing each customer with a personalized experience
Answer customer inquiries and transfer calls to the appropriate department as necessary
Ensure customer satisfaction by providing exceptional customer service
Impact the company’s bottom line by resolving problems at first point and turning frustrated clients into repeat customers
Contribute innovative ideas in the improvement of the customer journey
Ensure quality and standards, policies and procedures are maintained at all times
Perform other related duties as assigned by management
Championing team culture-based initiatives such as the campaign's way
Ensure complaints are resolved at their level with proper resolutions provided
Adjust the level of support in accordance with the business needs
Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
Ensure all processes are performed as per procedure
A BIT ABOUT YOU
Excellent in customer service.
With excellent English communication, listening and organizational skills.
Results oriented, self-directed, proactive.
Able to adjust quickly to changing priorities and conditions in the work environment.
Flexible schedule availability as per business requirements
A solutions provider with a “CAN DO” attitude
Good organizational skills and the ability to multitask and prioritize o Balanced decision-making
Strong analytical and problem-solving skills
Ability to effectively interact with staff at all levels of the organization
Must be able to recognize opportunities for improvement of process and practices
Ability to pro-actively offer ideas and solutions to issues affecting team performance o Excellent verbal and written communication skills
Strong complaint handling, negotiation and conflict resolution skills preventing cancellations, ICOF disputes and TIO
WHAT SUCCESS LOOKS LIKE
High customer satisfaction.
Achievement of team’s pre-defined KPIs and SLAs.
Excellent feedback from customers.
WHAT WE VALUE
We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:
Curious and Clever: Smart questions spark smart solutions.
Entrepreneurial Energy: Think like an owner. Solve like a founder.
Fast with Intent: We move fast and deliver real results.
Laugh and Learn: We don’t take ourselves too seriously, just our results.
What are you waiting for? Come for a career, stay for the fun!
Join the A-Team and experience the A-Life!
