P&O Services Manager Iberia

Job Description Summary

-To manage operational tasks and activities and develop P&O processes aligned with global P&O strategy, principles and guidelines to a dedicated client group, supporting the implementation of processes / services / continuous improvement in scope.

Job Description

Sandoz continues to go through an exciting and transformative period as a global leader and pioneering provider of sustainable biosimilar and generic medicines. As we move forward on this new and ambitious path, unique opportunities will arise, both professionally and personally. Join us—the future is in our hands!

Major accountabilities: 

• Ensure the operational conversion of the P&O Services and P&O strategic goals within a dedicated client group.
• Coordinate and support processes and standards for all P&O Services aspects (e.g. services, processes, continuous improvement) in close cooperation with the respective Practice Networks and IT as required -Manage the delivery of services and processes to customers/users and conduct assessments of processes to identify areas of improvement and define solutions that deliver business value.
• Contract and set expectations with Unit P&O / others as relevant on what services P&O Services will provide and ensure that roles and responsibilities for processes end-to-end are clearly defined and understood.
• Support periodic cost and efficiency analyses to support productivity objectives.
• Deliver and present key data to supervisor and provide advice and support in data analysis and evaluation -Provide support for coaching the organization on P&O processes related to P&O Services, e.g. global standards, efficiency, ESS/MSS.
• Support / participate in budget planning discussions, SLA process.
• Supervise the performance and talent development of a small team.
• Participate in or lead P&O Services Projects at country or BU level.
• Reporting of technical complaints / adverse events / special case scenarios related to Sandoz products within 24 hours of receipt -Distribution of marketing samples (where applicable)

 Key performance indicators:

•  Feedback from internal partners and client groups - P&O Services delivered on time with the right level of quality

 Minimum Requirements: 
  Work Experience:

• New Product Innovation.
• Collaborating across boundaries.

 Skills:

• Change Management.
• Curiosity.
• Data Privacy.
• Employee Experience.
• Hr Operations (Hr Ops).
• Hr Service Delivery.
• Hris (Human Resource Management System).
• Human Resource Management System.
• Human Resources (Hr).
• Human Resources Management.
• Labour Law.
• Payroll.
• Sdm.
• Service-Level Agreements (Sla).
• Talent Development.

 Languages:

• English.

Why Sandoz?

Generic and biosimilar medicines are the backbone of the global pharmaceutical industry. Sandoz, a leader in this sector, provided more than 900 million treatments to patients in over 100 countries in 2024. Through investments in new development capabilities, production facilities, acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients access high-quality, affordable medicines in a sustainable way. Our open and collaborative culture is powered by talented and ambitious colleagues in an agile and collegial environment with impactful, flexible, and hybrid careers—where diversity is welcomed and personal growth is supported.

Commitment To Diversity And Inclusion

We are committed to creating an exceptional and inclusive work environment and diverse teams that represent the patients and communities we serve.

Skills Desired

Change Management, Curiosity, Data Privacy, Employee Experience, HRIS (Human Resource Management System), Hr Operations (Hr Ops), HR Service Delivery, Human Resource Management System, Human Resources (HR), Human Resources Management, Labour Law, Payroll, Sdm, Service-Level Agreements (Sla), Talent Development