- Location
- KWT01: Al Tijaria Tower, 10th Floor, Al Soor Street, Mirqab, Kuwait
- Workplace
- Onsite
- Type
- Full-time
- Department
- Customer Service
- Experience
- 3+ years
- Education
- Bachelor
- Source
- Workday
Description
Date Posted:
2026-07-09Country:
KuwaitLocation:
KWT01: Al Tijaria Tower, 10th Floor, Al Soor Street, MirqabJob Purpose
The role holder supports Service Operations by coordinating field support activities, maintaining operational records, preparing reports and dashboards, supporting process governance, and ensuring timely follow-up of operational activities. The role works closely with field teams, supervisors, customers, and internal stakeholders to improve operational efficiency and service performance.
Key Responsibilities
Core Responsibilities
- Support field operations through coordination, follow-up, and process administration.
- Maintain operational trackers, records, and documentation.
- Prepare and distribute operational reports, KPI reports, dashboards, and management updates.
- Support customer communication requirements, appointments, and reporting activities.
- Monitor pending actions, operational KPIs, and business processes to support timely completion.
- Support timesheet validation, compliance monitoring, and reporting activities.
- Coordinate with supervisors, finance, sales, and field teams to support operational requirements.
- Maintain data accuracy and support system updates.
- Participate in process improvement, reporting enhancement, and automation initiatives.
- Support regional projects related to service operations, reporting, governance, and continuous improvement.
Self-Management
- Work with the reporting manager to establish and achieve performance objectives.
- Identify development needs and participate in relevant training opportunities.
- Maintain a high level of professionalism, accountability, and customer focus.
- Keep abreast of business processes, technologies, and best practices.
Minimum Qualifications, Experience and Skills
Minimum Qualification
- Diploma or Bachelor's Degree in Business Administration, Engineering, Information Systems, or related field.
Years of Experience
- Minimum 3–5 years of experience in operations support, service coordination, reporting, administration, or related functions.
Skills & Experience
- Experience supporting service or field operations and coordinating with multiple stakeholders.
- Experience in reporting, KPI tracking, dashboard preparation, and process coordination.
- Strong Microsoft Excel skills; Power BI knowledge is preferred.
- Strong analytical, communication, and stakeholder management skills.
- Ability to manage multiple priorities and work independently in a fast-paced environment.
- Experience with operational systems, digital tools, and reporting platforms is an advantage.
Language Skills
- Fluent written and spoken English.
- Arabic is an advantage..
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.
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