Senior Principal Engineer - IT Product Support

Company:

Marsh

Description:

We are seeking a talented individual to join our SharePoint Online – Senior Support Analyst team at Marsh. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office.

We will count on you to:

• Monitor, install, configure, and administer SharePoint environments (SharePoint Online and/or SharePoint 2016+), including ongoing platform health checks.

• Provide L1/L2 production support by troubleshooting incidents, debugging system alerts, and driving issues through to resolution within agreed timelines.

• Document technical investigation and findings for unresolved issues, and coordinate escalations with dependent teams (e.g., DBA, hardware, development) to ensure efficient resolution.

• Perform regular maintenance and housekeeping of SharePoint sites, libraries, and lists, and ensure support and change processes are followed as defined by the lead/manager.

• Support business-critical releases and operations, including on-call/war-room coverage for Sev1 incidents and support during non-core hours and planned weekend releases.

• Maintain accurate operational documentation, including ensuring CA reflects up-to-date server and application changes and configuration information.

What you need to have:

• 8+ years of overall experience, including 4+ years supporting SharePoint and 3+ years of SharePoint development experience.

• Strong hands-on experience with SharePoint development and scripting, including PnP and PowerShell.

• Proven development capability using SharePoint Framework (SPFx), CSOM, REST APIs, JavaScript, and jQuery.

• Experience working directly with clients/stakeholders, including providing clear and regular status updates.

What makes you stand out?

• Experience working across both SharePoint Online and SharePoint 2016 (or later), including hybrid/on-prem to cloud considerations.

• Experience delivering migration projects from SharePoint on-premise to SharePoint Online using appropriate tools/techniques.

• Domain exposure within Insurance, Banking, Financial Services (BFSI) and/or experience with project and people management responsibilities.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $24 billion and more than 90,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.