Administrator, Service Delivery (9 Month Fixed Term Contract)

What is the opportunity?

An opportunity to join the Wealth Management Europe (WME) Operations for a 9 month fixed term contract as an Administrator. You will play a key role in delivering operational excellence across our business and perform core operational and administrative tasks with precision, supporting daily team activities, maintaining data integrity, and ensuring the smooth operation of business processes across various WME legal entities.

This is a permanent, full-time role based in our Jersey office, requiring minimum 4 days working in office and 1 day working remotely.

What will you do?

• Produce all work to a high level of accuracy, in a timely manner, and to relevant service level agreements and operational standards
• Support your line manager in maintaining current departmental guides, processes, and procedures
• Support the accurate production of management information and reporting through active engagement with reporting systems
• Escalate issues promptly to management relating to risks, errors, and daily workload completion
• Understand team goals and how they relate to wider group strategy
• Identify and highlight opportunities for simplification and innovation through continuous improvements in working practices
• Support delivery of projects as appropriate
• Contribute to a positive working environment and uphold behaviours aligned with RBC group values
• Ensure adherence to all policies and regulatory codes of conduct

What you need to succeed?

Must-Have

• Demonstrable understanding of the Financial Services sector
• Good level of IT proficiency
• Effective analytical and problem-solving skills
• Positive, can-do attitude with ability to motivate yourself and use your own initiative
• Attention to detail, strong time management skills, and ability to manage conflicting priorities
• Professional communication skills, both written and oral, with ability to work independently and as part of a team
• Ability to act with integrity, due skills, care and diligence

Nice-to-Have

• Adaptability to change
• Experience in operational administration or similar role
• Knowledge of management information systems and reporting processes

What's in it for you?

• A comprehensive Total Rewards Programme including bonuses, flexible benefits and competitive compensation
• Leaders who support your development through coaching and mentoring opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training programme in financial services

RBC Group does not accept agency resumés. Please do not forward resumés to our employees, nor any other company location. RBC Group only pay fees to agencies where they have entered into a prior agreement to do so and in any event do not pay fees related to unsolicited resumés. Please contact the Recruitment function for additional details.

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Job Skills

Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time Management

Additional Job Details

GASPÉ HOUSE, 66-72 ESPLANADE:SAINT HELIERSaint HelierJersey36.25Full timeWEALTH MANAGEMENTContract (Fixed Term)Salaried2026-09-032026-09-18

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.