Information Systems Sr Manager - TS/SCI w/Poly

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Top Secret SCI + Polygraph

Clearance Level Must Be Able to Obtain:

Top Secret SCI + Polygraph

Public Trust/Other Required:

None

Job Family:

IT Infrastructure and Operations

Job Qualifications:

Skills:

Automation, Collaboration, Leadership Management, Services Management, Support Tools

Certifications:

None

Experience:

5 + years of related experience

US Citizenship Required:

Yes

Job Description:

INFORMATION SYSTEMS SR MANAGER

Responsible for end-to-end leadership of multiple remote support and operations functions, ensuring high availability, strong customer experience, and adherence to SLAs.

WHAT YOU’LL NEED TO SUCCEED
The Information Systems Sr Manager must have:
● Education: Bachelor of Arts/Bachelor of Science
● Experience: 5+ years of related experience

● Proven experience leading multiple IT/Operations teams (e.g., account management, remote support, problem management, elevated access/MFA support).

● Technical skills:

• Strong background in enterprise infrastructure and remote operations (networks, servers, cloud, endpoint management, remote support tools).
• Hands-on experience with IT service management platforms (preferably ServiceNow) and ITIL-based processes (incident, problem, change, request).
• Solid understanding of identity and access management, including MFA and privileged access management.
• Experience monitoring and managing SLAs, operational metrics, and team performance.
• Familiarity with automation tools and scripting used to streamline operations and reduce manual effort.

● Leadership & Management:

• Demonstrated ability to manage and mentor technical teams in a remote or distributed environment.
• Experience acting as an escalation point for complex technical and operational issues.
• Proven ability to collaborate with Program Management, DevOps/Digital Services, and cross-functional stakeholders.
• Ability to manage staffing plans, capacity, and workload to meet SLA and service quality targets.
• Experience providing backup or acting in a senior operations leadership role (e.g., Director) when required.

● Excellent verbal and written communication skills, with the ability to explain technical issues to non-technical stakeholders.

● High level of ownership, accountability, and decision-making in customer-impacting situations.

● Security clearance level: TS/SCI w/Poly
● US citizenship required

● May require work during holidays, weekends, and outside normal business hours when operational needs dictate (e.g., major incidents, high-impact changes, or service outages).

● Certification Required: DoD 8570 IAT Level II certified

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
● Growth: AI-powered career tool that identifies career steps and learning opportunities
● Support: An internal mobility team focused on helping you achieve your career goals
● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
● Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

#GlobalServices

The likely salary range for this position is $161,500 - $218,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Onsite

Work Location:

USA MD Annapolis Junction

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

 

 

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

 

 

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at

gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans