- Location
- Bengaluru, BDC11A, India
- Type
- Full-time
- Department
- IT
- Experience
- 2+ years
- Source
- Workday
Description
Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : SAP SuccessFactors Learning
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
In the role of Application Tech Support Practitioner, a typical day involves serving as the primary liaison between clients and the application system. This position requires maintaining seamless communication to ensure the continuous operation of high-quality systems. The role focuses on accurately identifying client concerns and crafting effective solutions by leveraging a thorough understanding of the product. Daily activities include monitoring system performance, addressing client inquiries, and collaborating with various teams to uphold service excellence and client satisfaction.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to enhance system functionality and user experience.
- Document and communicate technical issues and resolutions clearly to stakeholders.
- Assist in the development and implementation of process improvements to optimize support efficiency.
- Support junior team members by sharing knowledge and providing guidance when necessary.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in SAP SuccessFactors Learning.
- Strong problem-solving abilities with a focus on client issue resolution.
- Excellent communication skills to effectively interact with clients and internal teams.
- Ability to analyze system behavior and identify root causes of technical issues.
- Familiarity with application support processes and best practices.
- Capability to manage multiple tasks and prioritize effectively in a dynamic environment.
Additional Information:
- The candidate should have minimum 2 years of experience in SAP SuccessFactors Learning.
- This position is based at our BDC11 - SEZ location.
- A 15 years full time education is required.
15 years full time education
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : SAP SuccessFactors Learning
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
In the role of Application Tech Support Practitioner, a typical day involves serving as the primary liaison between clients and the application system. This position requires maintaining seamless communication to ensure the continuous operation of high-quality systems. The role focuses on accurately identifying client concerns and crafting effective solutions by leveraging a thorough understanding of the product. Daily activities include monitoring system performance, addressing client inquiries, and collaborating with various teams to uphold service excellence and client satisfaction.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to enhance system functionality and user experience.
- Document and communicate technical issues and resolutions clearly to stakeholders.
- Assist in the development and implementation of process improvements to optimize support efficiency.
- Support junior team members by sharing knowledge and providing guidance when necessary.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in SAP SuccessFactors Learning.
- Strong problem-solving abilities with a focus on client issue resolution.
- Excellent communication skills to effectively interact with clients and internal teams.
- Ability to analyze system behavior and identify root causes of technical issues.
- Familiarity with application support processes and best practices.
- Capability to manage multiple tasks and prioritize effectively in a dynamic environment.
Additional Information:
- The candidate should have minimum 2 years of experience in SAP SuccessFactors Learning.
- This position is based at our BDC11 - SEZ location.
- A 15 years full time education is required.
15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Skills
SAP
