- Salary
- $26+
- Location
- Mountain View, California
- Type
- Full-time
- Source
- Pinpoint
Description
Front Desk Agent
Department: Guest Experience
Employment Type: Full Time
Location: Mountain View, California
Compensation: $26.30 / hour
Description
As a Front Desk Agent, you're often the first face our guests see and the last one they remember. You'll check guests in and out, help them plan their stay both in person and online, and share the kind of local know-how that turns a visit into a memory. You'll partner closely with Housekeeping to make sure every room is guest-ready and keep our records accurate along the way.
Key Responsibilities
- Completes established check-in procedures for arriving guests daily, using both manual and computerized methods
- Facilitates guest check-out daily, closing accounts accurately and preparing rooms for the next sell
- Calculates and posts monies, receipts, and guest accounts using accurate cash-handling procedures
- Answers inquiries and takes reservations in person and by phone, using suggestive selling to build occupancy and revenue
- Stays current on in-house and area happenings to answer guest questions knowledgeably
- Operates PBX equipment, managing incoming and outgoing calls, wake-up calls, and paging
- Manages credit card transactions at the desk and maintains full accountability for their personal bank
- Maintains a warm, courteous demeanor at all times
Skills, Knowledge and Expertise
- High-school-level math aptitude with knowledge of cash handling and computerized registers
- Prior experience working directly with the public and strong customer service instincts
- Tact and composure when navigating a range of guest situations, including stressful ones
- Highly organized with sharp attention to written and verbal detail while juggling multiple tasks
Benefits
- Hotel and F&B outlet discounts
- 401(k) retirement plan, effective from date of hire
- Paid Time Off (PTO)
- Referral bonus program
Skills
Customer ServiceCash HandlingHousekeeping
