- Location
- R155-Belgrade, Serbia
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Healthcare
- Source
- Workday
Description
We are looking for an English-speaking Customer Care Advisor to join our Customer Care team in Belgrade. This is an amazing opportunity to work with Intellectual Property within the Customer Care department.
About You – Experience, Education, Skills, And Accomplishments
Proficient level of English language
Bachelor’s degree and/or equivalent work experience
Proficient in Microsoft Office, particularly Outlook, Word and Excel
It would be great if you also have . . .
Previous long-standing business-to-business customer-facing experience and strong customer orientation
Demonstrated attention to detail
Competent in MS Office 365, Excel, Word, PowerPoint, MS Teams, Outlook
What will you be doing in this role?
Act as the first point of contact for assistance via phone, e-mail, chat, or customer service systems.
Use customer service skills and product knowledge to resolve cases that are driven by a standard set of variables.
Escalate more complex or unique issues to senior staff and ensure appropriate communication with customers.
Gather information from customers to accurately diagnose and understand issues, documenting detailed support requests.
Maintain and document detailed customer interactions. Proactively identify when a customer is at risk and follows the adequate process by raising it to the relevant internal stakeholders.
About The Team
Our team consists of 700+ individuals located across the globe. Our primary focus is to ensure our customers receive best-in-class service experience using our products. We achieve this through our focus on proactive/preventative measurements, attention to detail, goal setting and clear communication.
Benefits
Holidays: 25 days paid leave per annum
Private Health Insurance
Paid Lunch
Yearly Bonus
Yearly Merit Plan
My Learning Platform
Fit Pass
Life Insurance
Accident Insurance
Company bicycles for rent free of charge
Hours of Work
This is a full-time position, with working hours from 2:00 PM to 10:00 PM in the CET time zone.
This is a hybrid position; you will be expected to work from our Belgrade office 3 days every other week.
Please note that only shortlisted candidates will be contacted.
#LI-Hybrid
At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.
At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.
