Help Desk Analyst

Description

Start Your IT Career with a Growing Company

Do you enjoy helping people solve problems and have a passion for technology? If you’re looking for an opportunity to put your computer skills to work while building your IT career, Weimer Bearing’s IT Help Desk Analyst position could be a great fit for you!

This is an entry-level opportunity with room to learn, develop your skills, and grow within the company.

About Weimer Bearing

Weimer Bearing is a growing, privately held company that provides critical components and solutions to manufacturing and maintenance companies across a variety of industries. With more than 40 locations across 12 states, we are one of the largest independent distributors and manufacturers in our industry.

We’re proud of our stable, successful organization — and we’re continuing to grow. We want our employees to grow with us.

What You’ll Do

As an IT Help Desk Analyst, you’ll be one of the first points of contact for employees who need technical assistance. You’ll have the opportunity to troubleshoot a variety of technology issues while working alongside an experienced IT team.

Your responsibilities will include:

• Respond to initial telephone and email requests and troubleshoot basic hardware, software, and network issues
• Identify problems and provide effective solutions for a variety of hardware and software concerns
• Assist with testing, installation, and setup of computer systems and software
• Track and document IT issues, trends, and recurring problems
• Collaborate with other IT team members to resolve more complex technical issues
• Provide onsite technical support and assist with installations as needed

What We’re Looking For

We’re looking for someone who is technically curious, organized, dependable, and enjoys helping others. The ideal candidate will have:

• 0–3 years of relevant IT experience
• An Associate’s degree or completion of relevant coursework at a technical school
• Basic knowledge of operating systems, networks, programming languages, firewalls, and routers
• Familiarity with common technical issues involving Microsoft Office and other software
• Strong communication and listening skills, particularly when assisting users by phone or email
• Strong organizational skills and attention to detail when documenting issues and requests
• A willingness to learn and develop new technical skills

Grow Your Career with Weimer Bearing

Weimer Bearing offers a competitive compensation and benefits package, including a lucrative profit-sharing program.

If you’re ready to begin your IT career with a company that values its employees and provides opportunities to learn and advance, we’d love to hear from you!