Manager - Information Technology

The entry annual salary for this position is $73,195-$80,514, based upon qualifications and experience.

JOB SUMMARY
The Information Technology (IT) Manager is responsible for the planning, organizing, strategizing, and executing IT functions for the City of Orange Beach. This includes directing IT operations to meet departmental and user requirements, as well as the support and maintenance of existing infrastructure, applications, equipment and devices, and development of new technical solutions. The IT Manager oversees technical projects in alignment with organizational goals and directs the effective delivery of networks, development, and disaster recovery systems and processes.

SUPERVISORY RESPONSIBILITIES
This position supervises the IT Coordinator.

ESSENTIAL FUNCTIONS / DUTIES AND RESPONSIBILITIES

1. Acts as liaison to the City’s managed services providers in all areas of IT and communications, including software, equipment, telecommunications networks and devices, and audiovisual equipment.
2. Oversees assisting staff with basic day-to-day IT operations and performs basic troubleshooting for computers, phones, tablets, printers, and other IT devices.
3. Implement and maintain the City’s active directory.
4. Coordinates end user and higher-level support with the city’s IT managed services providers.
5. Provides employee on and off boarding to include IT equipment and devices, IT policy and procedure, email, telecommunication devices, and cyber security.
6. Provides research and advice on suitable IT options.
7. Provides training for computer systems and devices, software, telecommunications equipment, and audiovisual equipment.
8. Provides backend web development and performs website maintenance at the direction of the Public Relations Manager, assisting with content creation, uploads, and strategies; oversees purchase and inventory of domain licenses.
9. Manages phone system and online software.
10. Provides IT records management at the direction of the City Clerk.
11. Manages, tracks, and stocks hardware devices used during meetings, such as tablets, monitors, extension cords, audiovisual equipment, etc.
12. Provides IT support for City meetings to include the setup and provision of IT and audiovisual needs.
13. Maintains equipment and software inventory; requisitions replacement of IT devices and equipment.
14. Develops, reviews, and certifies all IT back-up and disaster recovery procedures and plans; coordinates managed service providers
15. Maintains records of equipment, software licenses, warranties, domain licenses, and renewals.
16. Collaborates with City departments to develop and maintain a technology plan that supports their needs.
17. Ensures continuous delivery of information technology support through oversight of IT infrastructure, service level agreement with end users, and monitoring of systems, programs, and equipment performance.
18. Coordinates with City departments to analyze, recommend, and implement IT hardware and software solutions to improve operations or resolve issues.
19. Coordinates budget for IT purchases and advised Department Heads of budgetary considerations related to IT purchases.
20. Oversees the security and privacy of the information systems, communication lines, and equipment; coordinates with staff, IT vendors, and City Clerk on liability coverage for any data breach.

All positions at the City of Orange Beach have the job responsibilities below:

1. Handles sensitive information in a confidential manner.
2. Maintains a highly professional attitude and demeanor at all times.
3. Provides responsible, appropriate, and satisfactory leadership within the City.
4. Communicates positively and professionally in all aspects of the position.
5. Attends all department meetings, City meetings, and professional development activities.
6. Becomes thoroughly familiar with all pertinent state and national policies and comply with said policies.
7. Complies with City wide and departmental policies, as well as state and federal laws.
8. Ensures the positive promotion of the City.
9. Is prompt and punctual in reporting for work, meetings, etc.
10. Performs other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

1. Strong knowledge and understanding of IT infrastructure, including networks and servers.
2. Knowledge and proficiency in project management methodologies and tools.
3. Knowledge of cybersecurity principles and best practices.
4. Knowledge and familiarity with software development processes and methodologies.
5. Knowledge and experience with budget management and resource allocation.
6. Excellent communication skills for liaising with technical and non-technical staff.
7. Strong organizational skills to manage multiple projects simultaneously.
8. Skills in data analysis and reporting for informed decision-making.
9. Ability to train and support end-users on IT systems and tools.
10. Ability to troubleshoot and resolve technical issues efficiently.
11. Ability to establish and maintain effective working relationships with employees and City officials.
12. Ability to effectively manage implementation and installation of software and equipment.
13. Ability to handle and maintain confidential and sensitive information.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. An equivalent combination of education and experience sufficient to successfully perform the essential functions, duties and responsibilities of the job may be considered.

REQUIRED QUALIFICATIONS

1. Bachelor’s degree with a major in Information Technology or related field OR equivalent recent relevant full-time work experience (two years of full-time recent relevant work experience for every one year of college) is required.
2. Five years of IT experience.
3. One year of supervisory experience.
4. Proficiency in the operation of IT devices to include desktop and mobile devices, telecommunications devices, audiovisual equipment, and business machines such as copiers and VOIP phone systems.
5. Current and valid driver’s license.

PREFERRED QUALIFICATIONS

1. Master’s degree with a major in Information Technology.

PHYSICAL DEMANDS AND WORKING CONDITIONS
The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand, walk, climb ladders and install equipment that may require crawling or laying on the floor. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

While performing the duties of this job, the employee regularly works in indoor conditions and regularly works near video display. The noise level in the work environment is usually moderate.