- Location
- IAG Transform Waterside, United Kingdom
- Type
- Full-time
- Source
- Workday
Description
About Us
We are part of International Airlines Group (IAG), one of the world’s leading airline groups and owner of some of the biggest brands in the sky.
IAG Transform provides creative and innovative solutions to drive sustainable transformation by delivering procurement and airline services, as well as group-wide systems across IAG. Each operating company benefits from the Transform centralised model, driving efficiencies, automation, and economies of scale.
Purpose of the role
The role acts as a subject matter expert within a functional area of M&E operations, ensuring alignment between operational needs and programme design. The GKU serves as a key link between workstreams, Super Key Users, and central design authorities, supporting effective coordination, issue resolution, and delivery of programme objectives
Your responsibilities
Process coordination & delivery
Coordinate activities across relevant process areas within assigned workstreams.
Support the definition and implementation of best-in-class processes aligned to programme objectives.
Contribute to the delivery of programme milestones through active participation in workstream activities.
Design & continuous improvement
Define and refine process designs within their functional area, ensuring alignment with current and future operational needs.
Provide insight into best-in-class practices based on industry knowledge and operational experience.
Support continuous improvement through feedback, iteration and collaboration across OpCos.
Stakeholder management & collaboration
Act as a key conduit between workstreams and central Design Authority.
Raise issues, risks and Design Change Requests where required.
Collaborate with Global Key Users, Super Key Users and wider stakeholders to ensure alignment and effective delivery.
Communication & engagement
Communicate regularly with Key Users across the same functional area regarding progress, priorities and requirements.
Support coordination of workshop participation and stakeholder engagement activities.
Contribute to programme-level updates and reporting as required.
Risk, issue & escalation support
Support identification and management of risks and issues within workstreams.
Assist in the escalation of complex or critical topics to Group Design Authorities where appropriate.
Contribute to resolution of cross-functional challenges within the programme.
Your skills, experience and qualifications
Experience
Experience within a functional area of M&E operations.
Strong understanding of operational processes, including both current practices and best-in-class approaches.
Cross-functional experience across multiple areas within a department.
Experience in technical and/or regulatory domains relevant to the role.
Prior involvement in system implementations or improvement programmes (e.g., AMOS or similar) is desirable.
Experience as a Key User or member of a Centre of Excellence (CoE) is advantageous.
Skills and Capabilities
Strong technical expertise within a defined functional area.
Excellent communication and organisational skills.
Ability to coordinate activities across multiple stakeholders and locations.
Strong collaboration skills with a focus on achieving shared outcomes across OpCos.
Well-developed stakeholder engagement and relationship management capability.
Ability to operate effectively in a complex, multi-stakeholder programme environment.
Behaviours and Attributes
Collaborative and team-oriented mindset.
Strong internal network and ability to influence across organisational boundaries.
Proactive and solution-focused approach.
High level of accountability and ownership.
Commitment to achieving outcomes that balance individual OpCo and Group interests.
What we offer
The chance to enjoy a challenging career in an exciting, fast-moving environment in a dynamic industry.
The opportunity to work in a multi-cultural environment with great offices in many locations. We support our people in maintaining work/life balance, as well as providing the many benefits one would expect from a global organisation, including health insurance, pension and performance bonuses.
We are an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law