Patient Care Navigator Mental Health - Warrenville

Hourly Pay Range:

$26.61 - $39.92 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights:

• Sign on bonus: N/A

• Position: Patient Navigator Mental Health

• Location: Warrenville (Corporate Center)

• Full Time/Part Time: Full Time

• Hours: 8:00am-6:30pm

• Required Travel:

What you will do:

Assesses the clinical needs of customers seeking behavioral health services and to provide treatment referrals which are consistent with the customer’s medical and psychiatric status/symptoms. Collaborates with outside referral sources to help navigate their customers to the appropriate resources and appointments, completes assessments and helps to facilitate a seamless transition from call to assessment to appropriate services.

1.     Demonstrates the knowledge and skills necessary to provide care appropriate to the age of patients served. This includes knowledge of the physical and psychological needs of patients served and the ability to respond appropriately to those needs.

2.     Responds to inquiries from persons seeking mental health or substance abuse care and information or inquiries from outside referral sources seeking services for their customers.

·         Engages the caller, identifies needs and urgency, and triages effectively by documenting all pertinent information on the Inquiry Call or assessment form in Epic

·         Promotes programs, physicians and allied staff within Endeavor Health to public

3.     Serves as a resource for connection to services outside of those available at Endeavor Health.

4.     Responsible for conducting level of care clinical assessments for patients seeking treatment while at an approved alternate location.

·         Assesses their clinical needs. Obtains initial diagnostic impression and confirmation during the disposition process with the psychiatrist and in collaboration with outside provider

·         Collaborates with physician to determine level of care.

·         Provides treatment referrals which are consistent with the customer’s medical and psychiatric status and symptoms.

·         Oversees follow up with referral sources as appropriate.

·         Assists customer in scheduling of appropriate appointments for follow up

5.     Demonstrates comprehensive understanding of hospital admission policies, including but not limited to EMTALA, Illinois Mental Health Code and Confidentiality Act and HIPPA.

6.     Demonstrates understanding of Behavioral Health Reimbursement systems, including managed care contracts, utilization management processes, Medicare and Medicaid. 2

7.     Establishes and maintains effective working relationships with all internal and external customers.

8.     Assures all communication, verbal and written is clear, accurate and timely.

9.     Participates in quality improvement activities.

10.  Supports organization’s philosophy goals, marketing efforts as well as the safety and security of programs. Assists the marketing department through community outreach meetings with referral sources and presents on requested topics. Facilitates online screenings, including but not limited to, Depression Aware through the Endeavor Health Website.

11.  Follows up on documentation with local and state agencies as a mandated reporter per HIPPA guidelines.

What you will need:

• 1.     Required Education, Skills and/or Experience:

  ·         Master’s Degree or a higher-level degree in a behavioral health field

  ·         A high level of communication skills is required in order to lead, teach and persuade other and/or interact effectively with others in very difficult situations

  ·         Knowledge of DSM5 (Diagnostic and Statistical Manual of Mental Disorders) diagnostic criteria, ICD10 and interquel standards

  2.     Preferred Education and/or Experience:

  ·         Minimum two years of experience in crisis/emergency services, behavioral health setting

  ·         Knowledge of patient rights and law pertaining to mental health

  3.     Required License/Certificate:

  ·         Current State of Illinois eg. LCSW, LSW, LPC, LCPC

  ·         Current State of Illinois driver’s license required if the incumbent is selected to perform related duties at an offsite location. If the incumbent uses their personal vehicle, the incumbent must maintain automobile liability coverage as required by law and evidence of such coverage may be requested.

  ·         CPI and CPR certification is required within 90 days of employment

Benefits (For full time or part time positions):

• Eligibility for our Annual Incentive Plan, which offers the potential to earn a certain percentage amount of your base salary based on organizational performance. (For AIP eligible positions)

• Premium pay such as shift, on call, holiday and more based on an employee’s job (For eligible positions)

• Incentive pay for select positions

• Opportunity for annual increases based on performance

• Career Pathways to Promote Professional Growth and Development

• Various Medical, Dental, Pet and Vision options

• Tuition Reimbursement

• Free Parking

• Wellness Program Savings Plan

• Health Savings Account Options

• Retirement Options with Company Match

• Paid Time Off and Holiday Pay

• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.  

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to “help everyone in our communities be their best”. 

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging—each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.