Operations Manager

Parkside Senior Living, Maple Meadows Assisted Living, and Lakepoint Villa Assisted Living are seeking an Operations Manager to join our leadership team and help create a welcoming, safe, and supportive environment for our residents, families, and employees.

We are guided by our CAPLICO Core Values:

• Celebration
• Accountability
• Passion for Learning
• Love One Another
• Intelligent Risk Taking
• Customer Second (Employee First!)
• Ownership

If these values align with your own, we encourage you to apply.

About the Opportunity

The Operations Manager partners with the Executive Director to oversee the day-to-day operations of the community. This role is responsible for supporting resident satisfaction, employee engagement, regulatory compliance, staffing, training, and operational excellence. The ideal candidate is a strong leader who thrives in a fast-paced environment and is passionate about serving seniors while supporting and developing employees.

Essential Responsibilities

• Partner with the Executive Director to oversee daily community operations.
• Promote exceptional customer service and respond to resident and family concerns promptly and professionally.
• Assist with recruitment, onboarding, staffing, training, employee development, and retention.
• Ensure appropriate staffing levels are maintained to support quality resident care and services.
• Lead and support department managers while fostering teamwork, accountability, and employee engagement.
• Monitor compliance with community policies, resident rights, HIPAA requirements, and applicable state regulations.
• Support community occupancy, resident satisfaction, and operational goals.
• Coordinate employee training and ongoing professional development initiatives.
• Maintain a safe, clean, and welcoming environment for residents, visitors, and employees.
• Build positive relationships with residents, families, team members, vendors, and community partners.

What Makes You Successful

• Strong leadership, communication, and interpersonal skills.
• Excellent organizational and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Commitment to customer service and resident-centered care.
• Professional, positive, and approachable leadership style.
• Ability to make sound decisions and effectively navigate challenging situations.
• Strong attention to detail and follow-through.

Qualifications

• Associate's or Bachelor's degree in Healthcare Administration, Business Administration, Human Resources, Hospitality, or a related field preferred.
• Previous leadership experience in assisted living, senior living, healthcare, hospitality, or a service-related industry preferred.
• Experience with staffing, employee relations, recruitment, and operational management strongly preferred.
• Working knowledge of regulatory compliance and employment practices preferred.
• Proficiency with Microsoft Office and other business management software.
• Ability to work flexible hours as needed to support community operations.
• Must meet all state and community requirements for employment.

Why Join Us?

Join a team dedicated to enhancing the lives of residents through compassionate service, teamwork, and excellence. We offer a supportive environment where leaders are valued, developed, and empowered to make a meaningful impact every day.

Equal Opportunity Employer: We evaluate qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.