Inventory Stock Associate

Summary 

The Inventory Stock Associate is focused on maintaining accurate inventory, efficient product flow, and a clean/organized store environment.  This role is responsible for receiving/posting freight, cycle counts, shelving/organization/maintenance of inventory, accurate and timely order pulling for delivery drivers, counter customers, and will-call.  This role requires strong technical knowledge of automotive parts, the ability to identify and source the correct parts, and a commitment to customer satisfaction. The position also serves as a key resource for internal team members on product and system knowledge.   

Position Performance Measures:  

• Inventory Compliance 

• On time stocking and deliveries 

• Store Sales 

• Store cleanliness and organization 

• Adherence to operational and inventory processes 

• Contribution to team support and store operations including inventory and delivery management 

• Compliance with asset protection and loss prevention standards 

Responsibilities 

The following primary responsibilities are not all inclusive: 

• Pulls all orders to be delivered by our drivers to wholesale customers. Also pulls for the demands of the main counter retail/wholesale customers and will-call as accurately and completely as possible, routing products as appropriate, and meeting the prescribed time frame set by management. 

• Receive, post, stock, and organize incoming merchandise; maintain accurate shelving and product placement. 

• Conduct cycle counts and support ongoing inventory accuracy and record maintenance. 

• Perform general housekeeping, facility cleaning, packing material/pallet disposal, and area-specific organization while adhering to all safety rules (including hazardous materials handling). 

• Proficiently use inventory systems for coordination, dispatching support, and fulfillment efficiency. 

• Periodically assist customers via phone or in-person (foot traffic) as store volume requires; provide basic support or escalate appropriately 

• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations. 

• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency. 

• Support continuous improvement initiatives related to store processes and operational standards. 

Qualifications 

• At least 1 year previous experience stocking, loading, or pulling. 

• High School Diploma, or equivalent experience, required. 

• Must be functionally literate and capable of understanding and recognizing part numbers and line codes to ensure proper identification of parts for placement in the facility, including identifying sequence of numbers and letters accurately and rapidly. 

• Must be able to write legibly. 

• Must have basic understanding and be capable of operating a computer terminal and, perform associated duties as assigned by management. 

• Must be capable of lifting and moving parts of up to 60 pounds and push/pull 300 pounds using hitch-and-go dolly. 

• Must be able to move engine blocks and other heavy equipment with moving aids designed to move such items, including hand trucks, dollies, motorized carts, pallet jacks, etc. 

• Must be able to repeatedly bend or stoop to ground level shelves and be able to reach upper shelves (8 feet) with the use of stool or ladder when necessary. 

• Must be able to work on their feet (stand or walk) for their assigned work shifts. 

Organizational Structure 

• Reports to: Store Manager / Assistant Store Manager 

• Works closely with: Counter Sales Associates, drivers, external customers as applicable (retail and dealer shops) 

• Part of: Retail Store Operations within NAPA 

Physical Demands / Working Environment 

• Retail and warehouse environment  

• Standing and walking for extended periods throughout the shift 

• Ability to lift and move parts and equipment up to ~60 lbs 

• Frequent bending, stooping, reaching (including use of ladders/stools) 

• Use of equipment such as hand trucks, dollies, and hydraulic lifts 

• Requires visual accuracy for identifying part numbers and sequences 

• Fast-paced environment requiring multitasking and attention to detail