Building Supervisor & Member Services Associate (dual-position)

Overview

The YMCA of Greenville is a dynamic and rapidly growing association that seeks to strengthen the community through youth development, healthy living, and social responsibility.

 

The Building Supervisor provides on-site support to staff during assigned hours when there is limited departmental leadership on site. The Building Supervisor serves as the manager on duty and is a liaison to departmental/executive leadership in the event of serious injury, accident, mechanical malfunction, grounds issues, and staff/member issues. In addition, the role of the Member Services Associate is to deliver excellent service to all members, guests, and program participants, respond to member and guest needs, and promote memberships and programs.

 

Not only will you be part of amazing mission driven work, we offer the following benefits for our Part-time Staff:

• Free individual Y membership, with 75% discount on upgraded memberships.
• 50% Discount on Programs, including Childcare, sports and aquatics.
• 20% Discount on Personal Training.
• 12% Retirement Contribution, once fully vested.
• 403b Retirement Savings Plan. 

We are welcoming: we are open to all. We are a place where you can belong and become. 

We are genuine: we value you and embrace your individuality. 

We are hopeful: we believe in you and your potential to become a catalyst in the world. 

We are nurturing: we support you in your journey to develop your full potential. 

We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

 

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day.

Responsibilities

Building Supervisor expectations:

• Serves as manager on duty and provides overall coordination and general oversight of facility operations during assigned hours.
• Ensures the proper operation of all equipment and mechanical systems while on duty and/or notifies proper off-duty personnel with issues beyond ability or authority to repair.
• Constantly monitoring the entire building to make sure everything is operating safely and effectively.
• Assist in keeping the facility clean and orderly: cleaning, sweeping, wiping down walls and counters, picking up trash, etc. throughout each shift.
• Supervise all on-duty staff in all departments during shifts.
• Monitor all areas and ensure that scheduled activities are taking place and that staff have reported for duty.
• Report maintenance issues and projects as necessary.
• Assume leadership during any incidents, injuries or emergencies and fill out incident reports as needed; notifies appropriate off-duty personnel as is necessary.
• Use influence as the Building Supervisor to address staff and member issues that could result in unsafe conditions, as needed. Document these issues with complete details for follow-up with management.
• Document any staff or member issues for follow-up with management.
• Continually conduct facility walk-through and observe/report activity.

Member Services Associate expectations

• Engaging with members and providing great member service to ensure everyone feels safe and always welcomed.
• Assist departments with any member complaints/issues or where an extra person is needed periodically (i.e. tours, bathroom breaks, towel bins emptied, etc.)
• Ensure building is opened/closed (based on schedule) properly. Building Supervisor Opening and closing checklists are to be completed with the assistance of other scheduled opening and closing staff.
• Any other non-managerial duties as assigned by supervisor.
• Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
• Conducts interviews and/or tours responsive to the needs of prospective members; sell memberships and programs; provide information of facility and programs to inquiring members.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Applies all YMCA policies dealing with member services.
• Registers and receipts monies for memberships and program participants.
• Utilizes Y computers with skill and proficiency.
• Develops ability to work without constant direct supervision and remain at assigned post for extended periods of time.
• Maintains a positive attitude and contributes toward a quality work environment.

Other Expectations:

• Adhere to policies related to boundaries with consumers.
• Attend/complete required abuse risk management training.
• Adhere to procedures related to managing high-risk activities and supervising consumers.
• Follow mandated reporting requirements.
• Adhere to job specific abuse risk management responsibilities.
  • Front Desk Personnel- ensure consumers are properly signed in and out, ensure only authorized adults are allowed in the facility, etc.

Qualifications

• High School Diploma
• Must be at least 21 years of age.
• Current YMCA of Greenville Employee Preferred
• Minimum two years of experience in customer service, preferably in the YMCA (either the Membership or Wellness Department).
• Demonstrated leadership and high level of responsibility.
• Ability to respond to safety and emergency situations.
• Excellent problem-solving skills and ability to develop effective working relationships.
• Ability to take initiative and respond to a variety of situations and manage several tasks and projects at the same time.
• Must be detail-oriented, possess strong organizational skills and can multi-task.
• Ability to be efficient and productive in a fast-paced environment.
• Must have enthusiasm and possess excellent customer service skills.
• Excellent communication skills.
• Intermediate to advanced computer skills.