Endpoint Services Specialist - Central

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The University of Miami Health System (“UHealth”) IT Department has an exciting opportunity for a Full-time Endpoint Services Specialist to work onsite in Miami, Florida.

The Endpoint Services Specialist provides triage, diagnostic, and troubleshooting technical support services, related to clinical and business applications and operating systems, to ensure enterprise-wide
networks and peripherals are functioning properly. This employee collaborates with project management, network services, and application development to identify requirements and resolutions to incidences.

Core Responsibilities:

• Creates and manages escalated trouble tickets to maintain data integrity. • Uses various applications to research and resolve incidences.

• Coordinates with team members on projects and issues.

• Creates and manages documentation and procedures.

• Communicates project status to management.

• Provides front end support and maintenance of the applications and modules used within the organization.

• Conducts one-on-one training of end users for specialty applications.

• Assists internal and external customers, end users, and patients in accessing the most appropriate application functions for their needs.

• Informs users of base requirements to meet troubleshooting needs.

• Supports the design and system configuration for dedicated specialty portals and email accounts.

• Provides guidance and backup to technical support specialists and other relevant staff.

• Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

MINIMUM QUALIFICATIONS:

• Associate’s degree in relevant field

• Skill in completing assignments accurately and with attention to detail.

• Ability to analyze, organize and prioritize work under pressure while meeting deadlines.

• Ability to process and handle confidential information with discretion.

• Ability to work evenings, nights, and weekends as necessary.

• Commitment to the University’s core values.

• Ability to work independently and/or in a collaborative environment.

• Proficiency in computer software (i.e. Microsoft Office)

Any appropriate combination of relevant education, experience and/or certifications may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status:

Full time

Employee Type:

Staff