AGFC IT Asset Manager/Technical Support

Title: AGFC IT Asset Manager/Technical Support

Duration: 9 Months

Flexibility: On-site

City: Little Rock, AR

Interview type: on-site

We are seeking an IT Asset Manager/Technical Support position will provide IT Asset Management and technical support for the Information Technology Division and End Users.

What You'll Do

• Lifecycle Management:Track and manage IT hardware and software assets from initial acquisition through active maintenance to secure decommissioning.
• Software Asset Management:Monitor software license utilization, enforce license request compliance, prevent over-licensing, and manage vendor audit defenses.
• Inventory Control:Maintain the IT Asset Management database to ensure accurate, real-time inventory tracking across remote and on-premise teams.
• Procurement & Vendor Relations:Partner with Fiscal and procurement teams to review contracts, renewals, purchases, and negotiate pricing for enterprise software and hardware.
• Governance & Compliance: Establish and enforce ITAM policies, approval protocols, and automated asset tracking workflows.
• Ticketing & Documentation:Manage support requests and document system configurations using an online ticketing and documentation portal.
• Reporting & Analytics: Generate recurring reports on asset utilization, operational costs, compliance risks, and lifecycle refresh cycles.
• End-User Support:Support for desktops, laptops, and mobile devices (Windows, iOS, Android) across multiple field offices.
• Field Assistance:Serve as the "eyes and ears" in the field, providing on-site technical leadership and troubleshooting imaging or LAN connectivity issues

Travel Requirements

This role requires regular travel to certain offices statewide (average 2 days per week). Valid Drivers License and Insurance required!

Required Qualifications

• 3+ years of experiencein each of the following:

○ Helpdesk or Field technician support

○ End User Hardware Support (laptops, desktops, mobile devices)

○ IT Asset Management

○ ITSM/ITAM Tools

○ Software installation and maintenance

• Exceptional customer service skillswith a commitment to user satisfaction
• Strong communication abilitiesfor technical and non-technical audiences

Preferred Qualifications

• CompTIA A+, CSAM, CHAMP, ITIL v4, or similar IT certifications
• Experience with Freshservice ITSM/ITAM
• NinjaOne RMM
• Google Workspace administration experience
• Experience in government or conservation organizations
• Bachelors Degree in Computer Science, Information Systems, Business Administration, or related field

Technical Skills

• Windows 11 operating systems
• Active Directory administration
• iOS and Android mobile device management tools
• Network monitoring and discovery tools
• Antivirus and security software and tools
• Remote monitoring and management support tools

What We're Looking For

The ideal candidate takes ownership of their work, demonstrates problem-solving initiative, and thrives in a customer-focused environment. You should be comfortable working independently in the field while staying connected to the larger IT team.