HR Shared Services Associate

About Acrisure  

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more.   

In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible. 

Job Summary:  

Acrisure is seeking an Associate, HR Service Center to join our growing team in Grand Rapids, MI.  The HR Associate contributes to a positive employee experience by assisting with new hire onboarding and terminations, answering and escalating HR concerns from employees, troubleshooting issues and concerns, and collaborating with contacts at Acrisure Partners to provide best in class service.    

Responsibilities: 

• Provides concierge service in daily communications with employees and leadership regarding their transactional Human Resources needs. 

• Administers human resources tasks and activities to meet the unique needs of each Agency Partner including but not limited to: 

• Initiating and supporting electronic onboarding of new hires. 

• Processing and tracking background checks and drug screens. 

• Processing changes within our HCM systems related to all areas of employment including core employee records, benefits and payroll. 

• Processing changes within our information systems related to the setup of our Acrisure Partners or business units and their unique data and processing needs. 

• Populating, distributing, and collecting employment agreement documents 

• Assisting Acrisure Partners and/or employees where needed with navigation and questions related to their HR employee self-service portals. 

• Processing employment verifications in partnership with a third-party vendor. 

• Reviews and interprets transactional data to resolve issues and propose process improvements while demonstrating sensitivity and respect at all times. 

• Audit and validate employee data 

• Supports Legal and HR Advisors with pulling basic record request 

• Supports administrative or data entry needs for our HR Organization 

• Recommends process improvements, system enhancements and alternatives to their team based on Acrisure Partner needs. 

• Assists with projects and supports priorities and initiatives within the Human Resources Team. 

• Provides exemplary customer service in all encounters. 

• Assists with training or knowledge transfer activities as needed. 

• Remains informed of and adheres to compliance with all State and Federal human resource laws and regulations 

• Performs other related duties as assigned. 

Requirements 

Required Qualifications 

• Demonstrated skills in Microsoft Office Suite, MS 365 Teams and HRIS Technology 

• Demonstrates ability to collaborate and work effectively with others to create and foster a positive, team-oriented environment 

• Must have a high level of problem-solving capability 

• Self-motivated and driven with the ability to work independently 

• Demonstrates effective written and verbal communication 

• Demonstrates excellent time management and prioritization skills 

• Must exhibit attention to detail and commitment to a high level of accuracy 

• Manage and prioritize work streams with competing demands that evolve quickly.  

• Excellent organizational skills and attention to detail.  

• Ability to maintain confidentiality 

Education and Experience: 

Required Qualifications 

• Associate degree or recognized equivalent of education and experience, required 

• Possessing a Bachelor’s degree in HR (or related discipline of Business Administration) may be substituted for experience requirement listed above 

Preferred Qualifications 

• 2+ years of experience working in an HR capacity preferred, Call Center experience preferred  

• Multi-state experience preferred  

• Workday experience is a plus. 

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Why Join Us:

At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

Employee Benefits

We also offer our employees a comprehensive suite of benefits and perks, including:

• Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.

• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.

• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.

• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.

• … and so much more!

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting [email protected].

Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws.

California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.

Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice.

Welcome, your new opportunity awaits you.