Professional Services Consultant

Professional Services Consultant (Implementation Consultant / Project Lead)

 

Remote (UK) | Occasional customer site travel
£40,000 – £55,000 based on experience

 

We’re looking for a technically strong Solution Consultant / Project Lead to join a growing Professional Services team, that both delivers customer-facing solutions, including software implementations with integrations to 3rd party ERP systems and also provides 1st and 2nd line customer BAU support, post go live.

 

This is a hands-on role where you’ll take ownership of end-to-end deployments, project delivery, and support working closely with customers, internal presales and technical teams, and third-party vendors to build and deliver scalable, high-impact solutions.

 

The ideal candidate will combine strong technical implementation experience with experience of working within a structured project management framework, taking responsibility for planning, coordinating and leading projects through to successful delivery and BAU support. Customer communication skills, both written and verbal, are critical to a successful deployment.

 

It’s a great opportunity for someone who enjoys delivering real-world solutions from design through to BAU, while also taking ownership of the wider project, stakeholders, timelines, risks and dependencies.

 

What you’ll be doing:

• Leading technical implementation projects from design through to go-live
• Acting as Project Lead for customer implementations, taking ownership of project delivery, milestones, dependencies and outcomes
• Working within an established project management framework, applying appropriate project governance, processes and delivery methodologies
• Developing and maintaining project plans, schedules, milestones and delivery activities
• Working with customers and integrators to translate requirements into technical deliverables
• Managing multiple implementations and prioritising activities to ensure successful delivery
• Coordinating internal technical teams, customers, integrators and 3rd party vendors throughout the project lifecycle
• Managing project risks, issues, dependencies and changes, escalating where appropriate
• Providing clear and regular project updates to customers and internal stakeholders
• Interfacing with 3rd party System providers and ERP integrations (Sage, NetSuite, SAP, MRI, etc.)
• Providing 2nd line support including application fixes, application upgrades, and system migrations, with shared ownership of inbound ticket/support duties.
• Ensuring implementations are delivered to agreed scope, timescales and quality expectations
• Contributing to delighting the customer and to opportunities to deliver continuous improvement and delivery excellence
• Supporting the development and improvement of project delivery processes and best practice within the Professional Services team
• Maintaining high quality communications with the customers across all role areas.

 

 

 

 

 

What we’re looking for:

• Experience of implementing software/hosted applications is essential
• Experience in software implementation / technical delivery roles
• Experience of working within a project management framework, ideally with experience acting as a Project Lead or owning delivery of projects
• Experience of managing project plans, milestones, risks, issues, dependencies and stakeholder communications
• Strong organisational and project coordination skills, with the ability to manage multiple priorities and implementations
• Strong skills in SQL, JavaScript or PowerShell (at least one)
• Background in integrations, APIs, or system deployments
• Experience working with customers and managing technical and non-technical stakeholders
• Excellent written and verbal communication skills.
• Experience of coordinating internal teams, third-party suppliers and implementation partners
• Experience with financial systems or ERP integrations is a strong plus
• Confident, customer-facing communicator with a problem-solving mindset
• Able to balance technical delivery with project leadership and stakeholder management
• A proactive approach to identifying and resolving delivery risks and issues
• A can do attitude and approach to work
• A team player

 

If you enjoy solving complex technical problems, leading projects and delivering real impact for customers, this could be a great fit.