Room Attendant

Job Description

Job Title: Room Attendant

Department: Housekeeping                                                    

Supervision Exercised: N/A

Supervision Received: Executive Housekeeper, Housekeeping Supervisor

Job Summary: The room attendant maintains the cleanliness standards of the hotel in all guest rooms, back of house and public areas.

Job Duties include the following:

Operations:

• Cleans guest rooms up to hotel standards including guest hallways, public areas and back of house areas as needed.

• Report any maintenance issues to engineering and or supervisor/manager to address them.

• Thoroughly inspects each guest room once it has been cleaned and completed before housekeeping supervisor does a final inspection.

• Communicate to Supervisor, Housekeeping Manager or General Manager when recovering any and all lost and found items

• Effectively work with team members to accomplish assigned tasks each day

• Greet each guest that you encounter in the hallways, lobby or public areas with “Good Morning” or “Good Afternoon” or “Good Evening”

• Follow procedures for entering and leaving guest rooms

• Turn in keys and communication devices to the Housekeeping Department when shift ends

• Follow all instructions when filling spray bottles with cleaning chemicals; never mix chemicals

• Maintain organization and cleanliness of storage closets, guest laundry areas and corridors

• Arrive at scheduled start time in appropriate uniform and ready for work

• Maintain control of keys issued to perform assigned duties

• Work efficiently and as part of the team

• Maintain organization and cleanliness of housekeeping closets, guest laundry areas and corridors. Support environmental commitments by having the knowledge, skills and values to be a leader in the global goal of “greening” the hospitality industry

Compliance & Safety:

• Watch for safety hazards and report them immediately to your Department Supervisor

• Observe all safety policies and procedures during the execution of assigned duties

• Work in a safe manner to prevent injury to yourself, other staff members or our valued guests

• Properly handle all equipment and cleaning chemicals (i.e. washer, dryer, detergents etc.)

Minimum Requirements:

• US work authorization required

• 6 months previous housekeeping experience in hotel/resort or similar – preferred but not required.

• Ability to work as part of a team

• Able to work with little or no supervision

• Must meet grooming standards

• Strong attention to detail as it pertains to cleanliness standards

• Must be able to work varied shifts, including weekends, holidays and at times overtime depending on business needs

Position Disclaimer:
This job description reflects the general nature and level of work performed in this role and is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Management reserves the right to modify, add, or assign duties as necessary to meet business needs.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand.  The employee frequently is required to walk; use hands to finger, handle, or feel; and talk or hear.  The employee is occasionally required to sit, reach with hands and arms, climb or balance, and taste or smell.  The employee must frequently lift and/or move up to 30 pounds and occasionally push and/or pull to 50-75 pounds.  Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.

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