Administrative Assistant / Front Desk Receptionist

Location: Avon Lake, OH (100% Onsite at City Hall)

Position Type: Temporary Contract (~3 Months: October 12, 2026 – January 29, 2027)

(Potential temp-to-permanent opportunity for the right candidate)

Pay Rate: $18.00 – $19.00 / hour

Schedule: Part-time schedule (Wednesdays and Fridays, 8:00 AM – 4:30 PM, with potential for an additional weekday)

Dress Code: Business Casual

Position Overview

We are seeking a friendly, dependable, and customer-focused Administrative Assistant / Front Desk Receptionist to provide front-facing administrative support at City Hall. As the primary point of contact, you will greet visitors, answer incoming calls, and assist residents with general inquiries in a welcoming and professional manner.

This is an excellent entry-level opportunity for individuals with a customer service, retail, or hospitality background, as well as college students (particularly those studying Political Science, Public Administration, or Business) looking to gain hands-on experience in municipal operations and local government.

Key Responsibilities

Front Desk & Reception

• Serve as the welcoming, professional first point of contact for all visitors, residents, and vendors upon arrival.
• Answer, triage, and route incoming phone calls via the central switchboard system.
• Provide clear directions, general city information, and answers to common resident questions (e.g., trash/recycling pickup, leaf collection, city services).
• Maintain visitor logs and track public inquiries.

Clerical & Administrative Support

• Receive, sort, and distribute incoming U.S. mail and package deliveries.
• Assist with administrative tasks, including processing "Do Not Knock" registry applications and Civil Service application forms.
• Oversee postage machine usage, tracking, and basic monthly usage logging.
• Assist with scheduling meeting rooms and coordinating Community Resources Area Housing Council calendars as directed.

Facility & Operational Procedures

• Assist with basic building opening/locking procedures and monitor facility security.
• Operate basic video and security systems (onsite training provided).
• Accept public bid documents and official paperwork according to established city protocols.

Qualifications & Requirements

Required:

• Education: High School Diploma or GED equivalent.
• Experience: No prior administrative experience required—strong customer service skills and a positive, approachable personality are the top priorities.
• Core Competencies:
  • Exceptional verbal and written communication skills.
  • Pleasant, professional demeanor and comfort interacting with the public.
  • Dependable attendance and strong organizational habits.
• Technical Skills: Basic computer literacy (email, web searching, and standard office software). Advanced Excel is not required.
• Screening: Successful completion of a pre-employment background check, drug screening, and a valid driver's license.

Preferred / Nice-to-Have:

• Previous experience in retail, restaurant, hospitality, or receptionist roles.
• Interest or coursework in Political Science, Public Administration, Business, or related fields.
• Familiarity with standard office machinery and multi-line phone systems.

Work Environment & Details

• Onsite Facility: Onsite at City Hall (0% Remote).
• Schedule Details: 8:00 AM – 4:30 PM (includes a 45-minute lunch break).
• Training: Full training will be provided on building security, locking procedures, and switchboard operations.