HVAC Service Operations Manager

About Us:

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

HVAC Service Manager

Johnson Controls is a global organization focused on helping customers create safer, smarter, and more sustainable buildings. In this role, you will lead a field-based service team, support strong customer relationships, and drive operational performance that balances service quality, team productivity, and financial results.

Role Overview

As a Service Manager, you will provide direction, site coordination support, and practical problem-solving for internal and external customers. You will oversee the day-to-day execution of a service portfolio, develop team members, and ensure work is delivered safely, efficiently, and in compliance with applicable state, local, and Federal requirements.

Key Responsibilities

• Lead the service team to ensure productivity, consistency, quality, and customer satisfaction.
• Set and monitor goals for team growth, profitability, and overall service performance.
• Drive Labor and Material growth, as well as maintenance agreement expansion for the service portfolio.
• Develop and manage customer relationships through effective communication and issue resolution.
• Prepare team financial forecasts and manage service spend against operational goals.
• Use key performance metrics to improve operational excellence and accountability.
• Maintain appropriate staffing levels through labor forecasting, planning, and management.
• Work with direct reports and Technical Team Leads to build effective training and development plans.
• Communicate clear performance expectations and complete performance reviews for direct reports.
• Take responsibility for safety performance and program compliance.
• Support all other management activities tied to key metrics, programs, and established operational disciplines.

How You Will Do It

• Own outcomes with a strong focus on safety, integrity, and follow-through. You will keep priorities clear, make sound decisions, and ensure commitments are met.
• Stay close to the work and remove obstacles quickly. Regular communication with technicians, team leads, and customers will help you resolve issues before they grow.
• Use data, candor, and root-cause thinking to improve every day. You will review trends, act on metrics, and continuously refine the team’s operating cadence.
• Win as one team by building trust and collaborating across functions. You will partner with internal stakeholders and field teams to support service delivery and business growth.
• Balance customer satisfaction with financial discipline by managing forecasts, spend, staffing, and service execution together.
• Set expectations clearly, coach consistently, and help employees grow through practical development plans and performance feedback.

Qualifications

• University degree or an equivalent combination of education and experience.
• 8 years of relevant experience in service, operations, HVAC, or a related technical environment.
• Proven experience leading a team with responsibility for productivity, customer satisfaction, and financial results.
• Strong verbal and written communication skills with the ability to work effectively with internal and external customers.
• Excellent organizational and time management skills, with the ability to prioritize changing demands.
• Experience managing budgets, forecasting, staffing, and key operational metrics.
• Ability to work independently and as part of a team while handling a high volume of tasks with tact and persistence.
• Knowledge of applicable state, local, and Federal legal and compliance requirements related to service operations.
• Knowledge of HVAC systems, equipment, and/or digital building automation controls.
• Experience managing a P&L, forecasting, utilization of metrics, costing principles, and contracting.

Nice to Have

• Bachelor’s degree in a technical field or business.
• 1-2 years of supervisory experience.
• Strong computer skills in a Microsoft Office environment.
• Strong interpersonal and collaboration skills.
• Excellent problem-solving abilities.

Why Join Us

At Johnson Controls, you will be part of a team that values safety, customer focus, and practical execution. This role offers the opportunity to lead people, shape service performance, and contribute to the success of a business that supports critical building operations every day.

If you are ready to lead a service team and make a meaningful impact, we encourage you to apply.

HIRING SALARY RANGE: 112,100.00 - 160k USD Annual. (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us