Director Patient Care Services - Nursing

Director Patient Care Services in Springfield, MA | Baystate Health Careers
Department: Patient Care Services, Nursing
Location: Baystate Medical Center, Springfield, Massachusetts
Job Type: Full-Time
Shift: Days

Make an Impact with Baystate Health

Baystate Health is seeking an experienced Director Patient Care Services to provide strategic and operational leadership within our Patient Care Services division at Baystate Medical Center in Springfield, Massachusetts. This leadership role is responsible for the administration, support, and advancement of clinical and service programs across assigned departments, ensuring the delivery of exceptional patient care while fostering a culture of quality, safety, collaboration, and innovation.

Reporting to the Chief Nursing Officer (CNO) and Vice President of Patient Care Services, the Director partners closely with physician and operational leaders to guide strategic planning, program development, operations, financial stewardship, and human resource management. This role offers an opportunity to influence organizational outcomes, lead high-performing teams, and drive initiatives that improve patient care and operational excellence across the health system.

The Director Patient Care Services Will:

• Provide strategic and operational leadership for assigned clinical and service departments, ensuring alignment with organizational goals and priorities.
• Develop, implement, and evaluate policies, programs, and services that support the delivery of safe, high-quality patient care.
• Direct fiscal planning, budget development, resource allocation, and financial performance management across assigned areas.
• Lead and support department leaders through coaching, mentoring, performance management, and professional development initiatives.
• Foster collaborative relationships across disciplines and departments to improve patient outcomes, operational effectiveness, and organizational performance.
• Identify, lead, and manage organizational change initiatives, ensuring effective communication, engagement, and implementation.
• Analyze program performance through operational, clinical, financial, and patient experience metrics and implement improvement strategies as needed.
• Develop operational and strategic goals, action plans, and long-term growth initiatives responsive to healthcare industry trends and organizational priorities.
• Partner with physician, nursing, and operational leaders to establish and sustain clinical processes that advance quality, safety, and patient experience goals.
• Ensure compliance with all regulatory, accreditation, patient safety, and professional practice standards.
• Lead the planning and implementation of new programs, services, staffing models, and clinical operations.
• Promote a culture of evidence-based practice, professional development, innovation, and continuous learning throughout the organization.

Schedule Details

• Job Type: Full-Time
• Shift: Days
• Hours: 40 Hours
• Other Scheduling Requirements: Leadership responsibilities may require flexibility to support departmental and organizational initiatives.

Benefits That Support You

At Baystate Health, you get the best of both worlds: the resources, stability, and career opportunities of a large integrated healthcare system with the supportive culture of a community-focused organization.

Depending on eligibility, benefits may include:

• Competitive Pay & Benefits: Medical, dental, and vision coverage, including local Health New England plans.
• Tuition & Training: Tuition assistance, CEUs, and professional development opportunities.
• Career Growth: Leadership development, internal advancement opportunities, and executive professional growth programs.
• Regional Opportunities: Career options across Baystate Health hospitals, practices, and services throughout western Massachusetts.
• Retirement: Retirement savings and employer match.
• Paid Time Off: Generous PTO for eligible employees.

About Baystate Health

Baystate Health is an integrated healthcare system serving patients and communities throughout western Massachusetts. Our network includes Baystate Medical Center, Baystate Children's Hospital, Baystate Noble Hospital, Baystate Franklin Medical Center, Baystate Wing Hospital, Baystate Medical Practices, and Baystate Home Health & Hospice.

Whether you provide direct patient care, clinical services, or operational support, your work at Baystate Health helps improve the health of the communities we serve.

Required Skills

• Registered Nurse (RN) licensure in the Commonwealth of Massachusetts.
• Associate Degree in Nursing (ADN) or Bachelor of Science in Nursing (BSN) required.
• Master's degree required.
• Minimum of 3-5 years of leadership experience in a healthcare or related clinical environment.
• Demonstrated experience in strategic planning, operational leadership, human resource management, and financial management.
• Strong knowledge of healthcare delivery systems, healthcare regulations, accreditation standards, and patient care operations.

Preferred Qualifications & Skills

• Master's degree in Nursing, Healthcare Administration, Business Administration, Public Health, or related field.
• Experience leading multiple departments, service lines, or large-scale clinical operations within an acute care environment.
• Demonstrated success implementing quality, patient safety, operational improvement, and workforce engagement initiatives.
• Strong communication, relationship-building, conflict-resolution, and change-management skills.
• Experience managing complex budgets and achieving operational and financial performance goals.

Start Your Career at Baystate Health

You Belong at Baystate.