ServiceNow Architect

Job Description:

We are seeking an experienced ServiceNow Architect to lead the design and delivery of scalable, secure, and high-quality ServiceNow solutions. This role will work closely with business and technical stakeholders to translate requirements into an effective platform architecture aligned with business objectives and ServiceNow best practices.

If you have strong ServiceNow architecture experience, hands-on technical expertise, and the ability to guide delivery teams and stakeholders, we encourage you to apply for this opportunity.

Responsibilities

• Solution Architecture: Define end-to-end ServiceNow solution architecture, technical standards, design principles, and implementation roadmaps aligned with business needs.
• Platform Design and Governance: Design scalable and maintainable platform solutions, establish governance, and ensure configurations and customizations follow ServiceNow best practices.
• Integration Architecture: Design and oversee integrations between ServiceNow and enterprise systems using APIs, IntegrationHub, web services, MID Server, and other appropriate technologies.
• Technical Leadership: Provide technical direction, review solution designs and code, guide developers, and support technical decision-making throughout the delivery lifecycle.
• Requirements and Advisory: Work with business stakeholders, product owners, and delivery teams to assess requirements, identify solution options, and recommend suitable ServiceNow capabilities.
• Security and Performance: Define role-based access, data security, platform performance, availability, and upgrade strategies to support stable enterprise operations.
• Delivery Assurance: Support estimation, planning, testing, deployment, release management, troubleshooting, and resolution of complex platform issues and risks.
• Documentation and Continuous Improvement: Maintain architecture documents, technical standards, and solution records. Stay current with ServiceNow capabilities and drive platform optimization and reuse.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent experience.
• 8+ years of experience in IT, including strong hands-on ServiceNow implementation experience and proven experience in a ServiceNow Architect or Technical Architect role.

Technical Skills

• Strong knowledge of ServiceNow platform architecture, data model, security, scripting, workflows, Flow Designer, IntegrationHub, and application development.
• Experience designing solutions across ServiceNow products such as IRM/GRC, TPRM, ITSM, ITOM, CSM, HRSD, or other relevant modules.
• Strong experience with enterprise integrations, REST/SOAP APIs, MID Server, web services, authentication methods, and data migration.
• Knowledge of ITIL processes, ServiceNow implementation methodologies, agile delivery, DevOps, and release management practices.
• Ability to assess platform health, performance, scalability, technical debt, and upgrade impact, and recommend practical improvements.
• ServiceNow Certified System Administrator and Certified Application Developer are preferred. ServiceNow Certified Technical Architect or Certified Master Architect is an advantage.
• Strong analytical and problem-solving skills, with the ability to manage complex technical issues and make sound architecture decisions.
• Excellent English communication and stakeholder management skills, with the ability to explain technical topics clearly to technical and non-technical audiences.
• Strong leadership, mentoring, documentation, and collaboration skills, with close attention to quality and best practices.

Employee Benefits and Perks 

At DXC Vietnam, we follow a people‑first philosophy, offering competitive compensation and comprehensive benefits that support your professional growth and personal well‑being. 

• Attractive and competitive salary package 

• Full salary‑based contributions to Social Insurance, Health Insurance, and Unemployment Insurance in accordance with Vietnamese law 

• 13th‑month salary (guaranteed) 

• Generous leave policy: 12 annual leave days, 6 personal leave days, 1 volunteer leave day, plus sick leave, maternity/paternity leave, and childcare leave. 

• Premium Healthcare Insurance (1+1) for employees and dependents 

• Employee Assistance Program (EAP) with confidential 1:1 consultation for physical and mental well‑being to support you and your family 

• Access to the Well‑being Hub covering health, mental wellness, and financial planning 

• Extensive resources to support your onboarding and continual development including DXC University and sponsorship for professional certification exams. 

• DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition  

• Opportunities to work on global projects, collaborate with international teams, and explore overseas assignments or relocation 

• Special allowances and gifts (English/Japanese language allowance, wedding gifts, newborn gifts, etc.) 

• Remote work support with a company‑provided laptop 

• Annual team activities and company events 

• A collaborative, inclusive, and international working environment that promotes knowledge sharing and continuous growth 

How to Apply & Our Commitment to You 

If you would like to be part of a culture that drives innovation, delivers results, rewards performance, and encourages ideas, please click “Apply Now” to submit your resume. 

In return, we are committed to providing a hiring experience that is transparent, fair, and engaging. Interviews and onboarding are conducted online as part of DXC’s virtual‑first approach to work. 

Equal Opportunity Employer 

DXC Technology is proud to be an Equal Opportunity Employer. We welcome applicants from all backgrounds and celebrate diversity as a source of strength. We believe in bringing your whole self to work, and our company grows only when our people grow. 

Reasonable accommodation for qualified candidates may be made in accordance with the DXC Accommodation Policy, including support for individuals with physical and mental disabilities.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.